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Fatima Gilmore

Virtual Assistant

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Intro
Baguio City, Philippines
Customer Service Specialist at IQor
Studied Hotel and Restaurant Management at National College of Science and Technology
Joined April 2, 2025

Skills

Languages

English
-
Fluent
About
About Me: I am a dedicated Customer Service Specialist with four years of experience in the telecom and banking industries. I have worked with DirecTV, assisting customers with billing inquiries, channel packages, and minor troubleshooting, and at Credit One Bank, handling credit card billing, payments, and account management. My passion for customer service drives me to provide clear, professional, and friendly support to ensure a positive customer experience. Interests: I enjoy working in customer service because I love helping people and finding solutions to their concerns. I am interested in developing my communication and problem-solving skills, learning new technologies, and improving the overall customer experience. I also enjoy working in dynamic environments where I can continuously grow and adapt. Strong Sides: Excellent communication and problem-solving skills Ability to stay calm and professional under pressure Adaptability to different industries and customer needs Patience and empathy when handling customer concerns Strong attention to detail in billing and account management
Experience
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IQor
Nov 2024 – Present
Dasma Cavite
Customer Service Specialist
As a Customer Service Specialist for a bank, my role is to assist customers with their credit card accounts, payment transactions, billing inquiries, and account-related concerns. I provide clear and accurate information, help resolve issues efficiently, and ensure a smooth banking experience. With a focus on security, professionalism, and customer satisfaction, I strive to build trust and deliver excellent financial support to every customer.
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IQor
Nov 2024 – Apr 2025
Dasma Cavite
Customer Service Specialist
As a Customer Service Specialist for a bank, my role is to assist customers with their credit card accounts, payment transactions, billing inquiries, and account-related concerns. I provide clear and accurate information, help resolve issues efficiently, and ensure a smooth banking experience. With a focus on security, professionalism, and customer satisfaction, I strive to build trust and deliver excellent financial support to every customer.
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IQor
Nov 2014 – Jul 2016
Dasma Cavite
Customer Service Representative
As a Customer Service Specialist in a cable company focused on billing inquiries, my role is to assist customers with understanding their bills, resolving payment issues, and explaining charges related to their service plans. I help customers manage their accounts, provide solutions for billing concerns, and ensure a smooth and transparent payment experience. Clear communication, problem-solving, and patience are key to delivering excellent service while maintaining customer satisfaction and trust.
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IQor
Nov 2014 – Jul 2016
Dasma Cavite
Customer Service Representative
As a Customer Service Specialist in a cable company focused on billing inquiries, my role is to assist customers with understanding their bills, resolving payment issues, and explaining charges related to their service plans. I help customers manage their accounts, provide solutions for billing concerns, and ensure a smooth and transparent payment experience. Clear communication, problem-solving, and patience are key to delivering excellent service while maintaining customer satisfaction and trust.
Education
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National College of Science and Technology
Oct 2011 – Mar 2012
Bachelor of Science , Hotel and Restaurant Management
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