I'm 23 years old, I live in Orlando, FL and I am currently in school studying Education. Some of my interests include working out, cooking, traveling, and playing sports.
Experience
KFORCE DEO Call Center
Dec 2021 – Oct 2022
Orlando, FL
Customer Service Representative
With this company I worked to provide quality customer service to assist claimants with unemployment benefits
- Verified claimants’ identity and personal information
- Recorded action taken on claims
- Assessed claims issue to determine appropriate action
FL Emergency Rental Assistance Program
Nov 2020 – Oct 2022
Orlando, FL
Customer Service Specialist
My duty for this job was to provide emergency rental assistance to clients
- Helped tenants and landlords access rent and utility assistance
- Collected necessary documentation and information to evaluate client eligibility
- Communicated with tenants and landlords regarding application status
Navient
Jun 2018 – Nov 2020
Miami, FL
Customer Service Representative
For this job my task was to aid families in need as a case worker
- Reviewed and documented case history reports
- Communicated with clients to assess their situational needs
- Helped clients find and obtain government resources
