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Fatima Williams

I'm 23 years old, I live in Orlando, FL and I am currently in school studying Education. Some of my interests include working out, cooking, traveling, and playing sports.
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KFORCE DEO Call Center
Dec 2021 – Oct 2022
Orlando, FL
Customer Service Representative
With this company I worked to provide quality customer service to assist claimants with unemployment benefits - Verified claimants’ identity and personal information - Recorded action taken on claims - Assessed claims issue to determine appropriate action
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FL Emergency Rental Assistance Program
Nov 2020 – Oct 2022
Orlando, FL
Customer Service Specialist
My duty for this job was to provide emergency rental assistance to clients - Helped tenants and landlords access rent and utility assistance - Collected necessary documentation and information to evaluate client eligibility - Communicated with tenants and landlords regarding application status
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Jun 2018 – Nov 2020
Miami, FL
Customer Service Representative
For this job my task was to aid families in need as a case worker - Reviewed and documented case history reports - Communicated with clients to assess their situational needs - Helped clients find and obtain government resources