Fiona Talledo

Customer Service Specialist with high customer satisfaction rate.

Message

Intro

Abra, Philippines

Customer Service Representative at HEQS Group

Studied English Language as a Social Discipline at Abra State Institute of Sciences and Technology

Outsourcing/Offshoring

Joined January 2, 2023

Skills

Languages

English

Fluent

Tagalog

Native or Bilingual

About

Friendly customer service specialist committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution. Skilled at using consumer feedback to improve customer service processes.

Experience

HEQS Group

Jul 2022 – Present

Offshore

Customer Service Representative

- Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file documents - Follow communication procedures, guidelines, and policies Take the extra mile to engage customers

Education

Abra State Institute of Sciences and Technology

Aug 2018 – Jun 2022

Bachelor of Arts in English Language, English Language as a Social Discipline