Gaia Cravesana

Web Developer | Product Management

Message

Intro

Lisbon, Portugal

Studied Computer Programming at LeWagon - Coding School - Portugal

Studied Communication and media studies at University of Milan

Joined April 12, 2021

Skills

Languages

Italian

Native or Bilingual

English

Fluent

French

Intermediate

Spanish

Basic

Portuguese

Intermediate

About

I’m a goal-oriented, structured, and tech-skilled young professional. I have studied Full-Stack Web Development. Currently, I'm focusing on Front-End development, working with HTML, CSS, and JavaScript, and more recently, I started learning React. I have experience working in account management in tech SaaS startups, as well as, with product teams.

Experience

Swogo (SaaS startup)

Mar 2020 – Nov 2020

Lisbon, Portugal

Customer Success Manager

=> Portfolio management of +18 accounts. Electronics retailers in Europe and in the US. => Product development, technical integration for the go- live. => Customer experience management, onboarding, project mgmt, quarterly business reviews, renewals, and upsell.

Glickon (SaaS startup)

Sep 2018 – Feb 2020

Milan, Italy

Customer Success Specialist

=> Portfolio management of 15+ accounts. => Product development, support to the Product Owner for the integrations, new features planning, and bug fixing. => Customer experience management

Education

LeWagon - Coding School - Portugal

Jan 2021 – Mar 2021

Full-Stack Web Development Bootcamp, Computer Programming

University of Milan

Sep 2013 – Mar 2017

Bachelor Degree in Communication Management , Communication and media studies