Geraldine Santana

Customer service representative

Message

Intro

Bogotá, Colombia

Studied at Liceo femenino mercedes nariño

Consumer Services

Joined April 3, 2023

Skills

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

About

I´ve worked the last 8 years as a customer care representative on different companies and business fields, such as: Spark driver, Scotiabank, BBVA compass, Murad, Copa airlines

Experience

24-7 intouch

Oct 2021 – Mar 2023

Colombia work from home

Customer service agent

I worked for the campaing of Spark, which is a third party delivery company that works for Wallmart. I was working from home assisting driver as a driver support agent, regarding issues with the deliveries

Scotiabank

Dec 2018 – Sep 2021

colombia

customer care advisor

I managed Canadian customers accounts with the bank in different departments, such as Day to day banking, Revolving credit, Loans, Call redirect unit, After hours fraud, Disputes; furthermore, all the above was handled mainly as well for Segment 1 customers, which were the most valuable customers for the bank.

Callzilla

May 2018 – Oct 2018

colombia

skin care specialist

I worked for the retention and sales campaign of Murad

atento

Aug 2017 – Feb 2018

colombia

call center bilingual agent

I worked for Bbva compass in the loans department

TELEPERFOMANCE

Nov 2016 – May 2017

colombia

call center bilingual agent

I worked for the for the Copa Airlines campaign

Education

Liceo femenino mercedes nariño

Jan 2002 – Dec 2012

high school degree