Gladys Kasedde, Greetings! I'm your dedicated travel agent, here to curate seamless and memorable experiences for your wanderlust.

About

As your travel agent, I bring a wealth of experience and a genuine passion for creating personalized journeys. With a deep knowledge of diverse destinations, I specialize in curating unique travel experiences tailored to your preferences. From crafting seamless itineraries to providing insider tips, I am committed to ensuring your travels are not only memorable but also stress-free. Let’s embark on a journey together, where every detail is thoughtfully planned to make your travel dreams a reality.

Experience

Millennium Tours and Travel

Oct 2010 – Jul 2012

Kampala

Travel consultant

Created travel itineraries and made adjustments to meet client specifications. • Handled travel arrangements for groups, couples, executives and special needs clients. • Responded immediately to clients' questions, issues and complaints and found effective solutions when required. • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion. • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation. • Followed up with clients to notify of specials and offer assistance with future travel plans. • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements. • Participated in travel seminars and remained up-to-date on market trends. • Provided clients with brochures, guides and maps to assist with trip preparation. • Leveraged travel booking system to process travel requests, update client information and print final documents. • Utilized promotional materials and discounts to sell trip packages to clients. • Explained benefits of purchasing travel insurance with clients. • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation

Taurus Tours and Travel

Sep 2011 – Dec 2011

Kampala

Internee

.Worked well in team environment as well as independently. • Worked with teams to support goals and build experience. • Shadowed staff and learned advanced work. • Learned tenets of professional office behavior and thoughtful collaboration. • Helped staff members re-stock supplies and perform other administrative duties. • Participated in research to support goals and objectives of employer and assigned team. • Processed incoming and outgoing mail for office staff as directed. • Prepared spaces for meetings at request of employer and team leadership. • Supported various program activities, assisting with administrative tasks. • Worked with team members to promote great customer service and pleasant work environment.

Great Value Safaris

Jan 2010 – Apr 2010

Kampala

Internee

Worked well in team environment as well as independently. • Worked with teams to support goals and build experience. • Shadowed staff and learned advanced work. • Helped staff members re-stock supplies and perform other administrative duties. • Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems. • Compiled, modeled and reported on data for staff members as directed. • Processed incoming and outgoing mail for office staff as directed. • Prepared spaces for meetings at request of employer and team leadership. • Supported various program activities, assisting with administrative tasks. • Worked with team members to promote great customer service and pleasant work environment. • Attended and participated in meetings and brainstorming sessions with team members. • Maintained accurate records and files pertaining to departmental areas of responsibility. • Wrote procedures, reports and technical documents in easy-to- understand terminology. • Handled incoming and outgoing supplies and packages and routed to appropriate personnel.

Education

KIU

Apr 2012 – Jun 2016

Bachelor of Arts, | Tourism And Travel Management

IATA

Mar 2015 – Dec 2015

Associate , Air travel and Tours

Gladys Kasedde

Greetings! I'm your dedicated travel agent, here to curate seamless and memorable experiences for your wanderlust.

Skills

Languages