User's Cover Picture
User's avatar

Golda Burcao

Virtual Assistant/Customer Service Representative

Message
Intro
Baguio City, Philippines
Consumer Services
Joined December 1, 2022

Skills

About
Highly adaptable and motivated. With 5 years of experience as a Customer Service Representative and 3 years of experience as a Real Estate Virtual Assistant. Experienced in admin tasks and back office, and outbound and inbound calling. Committed to professional and personal excellence. Have a passion for learning and can do work efficiently from minimal to zero supervision. Organized and have high attention to detail. Average knowledge and experience in graphics, video, and photo editing. Self-starter, and problem-solver, with analytical skills, and proactive decision making. Quick and eager to learn new things.
Experience
User avatar
Innovation Lounges
Jan 2022 – Nov 2022
Miami, FL, USA. and Hamburg Germany
B2B Product Data Lead
Data entry of products into Airtable Lead generation using Linkedin and Apollo.io Photo editing using Canva Project management in Zoho Projects Lead management in Zoho CRM
User avatar
Just 99 Marketing
Jan 2022 – Nov 2022
TX, USA
Client Coordinator
Data Entry for Web Design and Logo Design projects Client and Web Developers, and Graphic Designers Coordinator Customer Support Project management in Click up Lead management in Zoho CRM
User avatar
KELLY WILLAMS REALTY INC.
Oct 2021 – May 2022
The Lakes, MN, USA
Executive Assistant
KW Command management Email management in Gsuite Lead Generation using Remine Contract management in Google Drive Data Entry
User avatar
Premier Capital Mortgage Brokers
Mar 2022 – Apr 2022
41690 Ivy St, Suite B Murrieta, CA 92562
Cold Caller
Cold Calling homeowners to offer a free analysis and qualify leads for mortgage or refinancing using Loan Bright Dialer and Connection Inc. Dialer
User avatar
So Pro Solar Panels
Feb 2022 – Mar 2022
TX, USA
Sales Cold Caller
Cold Calling homeowners to offer a free analysis and qualify leads for solar panels using Connection Inc. Dialer
User avatar
The Agency Real Estate, CA
Jan 2022 – Mar 2022
Beverly Hills, CA 90210, United States
Transaction Coordinator
Assistant to Transaction Coordinator Chat communication using Slack Email management with Microsoft Outlook Photo Editing and graphics design using Canva SMS Blast using Constant Contact Email Blast in Bomb Bomb Tracking and Spreadsheet Checklists for Buyer and Listing Escrows, Lease listings, and Listings. Geotagging Listing Photos & uploading to Business Page Scheduling Open Houses in The MLS (SLIMM) & Salesforce Ordering signs for Open Houses Drafting Contracts from contract to close in Zipforms & setting up signatures in Docusign Listing management in Airbnb Scheduling inspections
User avatar
KELLY WILLAMS REALTY INC.
Oct 2020 – Dec 2021
Peachtree Rd. GA, USA
Executive Assistant
Executive Assistant to the CEO Appointment Setting for Agent and Broker Recruitment using Mojo Dialer, Google Voice, and Zoom Phone Google Calendar Management CEO's team management Productivity Coaching calendar management for more than 200 Real Estate Agents Lead generation using Mojo Dialer Neighborhood search for more than 200 Real Estate Agents Onboarding New Agent Recruits Market center recruit management KW Command management Email marketing using Mailchimp Lead Generation using Broker Metrics Email management
User avatar
Tycoon Immobiliers
Oct 2020 – Nov 2021
MN, USA
Cold Caller and Lead Manager
Cold Calling homeowners to qualify leads to be an interested seller using Xencall and Batch Dialer. Following up with leads who are interested to sell their homes
User avatar
Arbor Tutors
Oct 2020 – Feb 2021
Chicago, IL, USA
General Virtual Assistant
Onboarding Tutors and Students on Webex and Zoom Email Management in Gmail Manual Computation of Tutor Salaries on Google Sheets Use of NORD VPN Qualifying leads by checking their House Value in Zillow and Redfin Qualifying leads by checking their title/occupation on Linkedin Shopify management Copywriting and posting reviews on reviews sites (ex. BBB and Sitejabber) SMS management using Teamviewer Craigslist posting of tutors' availability
User avatar
Sitel Philippines
Aug 2014 – Jul 2019
Customer Service Representative and Escalations
FRONTIER AIRLINES NOVEMBER 2018 - JULY 6 2019 Assisting Customers with Ticket Reservations Answering questions on the restrictions and Terms and Conditions of the ticket Processing promotions on tickets and refunds WESTERN UNION APRIL 2018 - NOVEMBER 2018 Point of contact on the Pioneer Wave Subject Matter Expert Customer Service Representative Performing Risk Analysis Assisting in-store management in process reversal, name change, and validation FIRST DATA CORP MARCH 2015 - MONTH APRIL 2018 Customer Service Representative for declined checks and debit cards Level 2 Customer Service Representative Processing disputes on unauthorized transactions Processing disputes on debts for ID theft and forgery Customer Service Representative for payroll cards regarding balance, transaction review, update on data information MACY’S/BLOOMINGDALES OCTOBER 2014 - JANUARY 2015 Sales Customer Support Operator to transfer calls to the right department
© 2025 RemoteHub, Inc.
GeneralHome PageFind WorkVolunteeringBuy ServicesBrowse PortfoliosTest Ideas
Job CategoriesMedical & HealthcareWeb, Mobile & ITMarketing & SalesBusiness & ConsultingDesign & CreativeEngineeringCustomer SupportWriting & TranslationLegal & Finance
Help & SupportHelp CenterCommunityBlogTerms and ConditionsPrivacy Policy