Highly adaptable and motivated. With 5 years of experience as a
Customer Service Representative and 3 years of experience as a
Real Estate Virtual Assistant. Experienced in admin tasks and back
office, and outbound and inbound calling. Committed to
professional and personal excellence. Have a passion for learning
and can do work efficiently from minimal to zero supervision.
Organized and have high attention to detail. Average knowledge
and experience in graphics, video, and photo editing. Self-starter,
and problem-solver, with analytical skills, and proactive decision
making. Quick and eager to learn new things.
Experience
Innovation Lounges
Jan 2022 – Nov 2022
Miami, FL, USA. and Hamburg Germany
B2B Product Data Lead
Data entry of products into Airtable
Lead generation using Linkedin and Apollo.io
Photo editing using Canva
Project management in Zoho Projects
Lead management in Zoho CRM
Just 99 Marketing
Jan 2022 – Nov 2022
TX, USA
Client Coordinator
Data Entry for Web Design and Logo Design
projects
Client and Web Developers, and Graphic Designers
Coordinator
Customer Support
Project management in Click up
Lead management in Zoho CRM
KELLY WILLAMS REALTY INC.
Oct 2021 – May 2022
The Lakes, MN, USA
Executive Assistant
KW Command management
Email management in Gsuite
Lead Generation using Remine
Contract management in Google Drive
Data Entry
Premier Capital Mortgage Brokers
Mar 2022 – Apr 2022
41690 Ivy St, Suite B Murrieta, CA 92562
Cold Caller
Cold Calling homeowners to offer a free analysis
and qualify leads for mortgage or refinancing
using Loan Bright Dialer and Connection Inc. Dialer
So Pro Solar Panels
Feb 2022 – Mar 2022
TX, USA
Sales Cold Caller
Cold Calling homeowners to offer a free analysis
and qualify leads for solar panels using Connection
Inc. Dialer
The Agency Real Estate, CA
Jan 2022 – Mar 2022
Beverly Hills, CA 90210, United States
Transaction Coordinator
Assistant to Transaction Coordinator
Chat communication using Slack
Email management with Microsoft Outlook
Photo Editing and graphics design using
Canva
SMS Blast using Constant Contact
Email Blast in Bomb Bomb
Tracking and Spreadsheet Checklists for
Buyer and Listing Escrows, Lease listings,
and Listings.
Geotagging Listing Photos & uploading to
Business Page
Scheduling Open Houses in The MLS
(SLIMM) & Salesforce
Ordering signs for Open Houses
Drafting Contracts from contract to close
in Zipforms & setting up signatures in
Docusign
Listing management in Airbnb
Scheduling inspections
KELLY WILLAMS REALTY INC.
Oct 2020 – Dec 2021
Peachtree Rd. GA, USA
Executive Assistant
Executive Assistant to the CEO
Appointment Setting for Agent and Broker
Recruitment using Mojo Dialer, Google Voice, and
Zoom Phone
Google Calendar Management
CEO's team management
Productivity Coaching calendar management for
more than 200 Real Estate Agents
Lead generation using Mojo Dialer Neighborhood
search for more than 200 Real Estate Agents
Onboarding New Agent Recruits
Market center recruit management
KW Command management
Email marketing using Mailchimp
Lead Generation using Broker Metrics
Email management
Tycoon Immobiliers
Oct 2020 – Nov 2021
MN, USA
Cold Caller and Lead Manager
Cold Calling homeowners to qualify leads to be an
interested seller using Xencall and Batch Dialer.
Following up with leads who are interested to sell
their homes
Arbor Tutors
Oct 2020 – Feb 2021
Chicago, IL, USA
General Virtual Assistant
Onboarding Tutors and Students on
Webex and Zoom
Email Management in Gmail
Manual Computation of Tutor Salaries on
Google Sheets
Use of NORD VPN
Qualifying leads by checking their House
Value in Zillow and Redfin
Qualifying leads by checking their
title/occupation on Linkedin
Shopify management
Copywriting and posting reviews on
reviews sites (ex. BBB and Sitejabber)
SMS management using Teamviewer
Craigslist posting of tutors' availability
Sitel Philippines
Aug 2014 – Jul 2019
Customer Service Representative and Escalations
FRONTIER AIRLINES
NOVEMBER 2018 - JULY 6 2019
Assisting Customers with Ticket
Reservations
Answering questions on the restrictions and
Terms and Conditions of the ticket
Processing promotions on tickets and
refunds
WESTERN UNION
APRIL 2018 - NOVEMBER 2018
Point of contact on the Pioneer Wave
Subject Matter Expert
Customer Service Representative
Performing Risk Analysis
Assisting in-store management in process
reversal, name change, and validation
FIRST DATA CORP
MARCH 2015 - MONTH APRIL 2018
Customer Service Representative for declined checks
and debit cards
Level 2 Customer Service Representative
Processing disputes on unauthorized transactions
Processing disputes on debts for ID theft and forgery
Customer Service Representative for payroll cards
regarding balance, transaction review, update on data
information
MACY’S/BLOOMINGDALES
OCTOBER 2014 - JANUARY 2015
Sales Customer Support
Operator to transfer calls to the right department