Gonxhe Dika

Senior Account Manager

Message

Intro

Ohrid, North Macedonia

Information Technology & Services

Joined June 24, 2022

Skills

Languages

English

Advanced

Albanian

Native or Bilingual

About

I am an expert in delivering A+ class customer experience regardless of the sphere. I have been working as a Support Agent, Point Caller, Debt Collector, Debt Processor, Marketplace Experience, Account Manager, Onboarding Account Executive for quite some time. This experience allows me not only to provide excellent customer service, but also drive the team to success. I'm very detail oriented, have time management skills and a very strong work ethic.

Experience

Slice

May 2021 – Jun 2022

Onboarding Account Executive

Onboarding the new shops joining Slice and tracking their three month Onboarding journey. Optimizing everything possible and following up weekly to set them up for success.

Slice

Apr 2020 – Apr 2021

Marketplace Experience

Focusing on Customer Experience and following up on poor service, reviewing Customer Representatives performance, managing Social Media for Slice, replying to reviews, handling manager calls etc.

Slice

Jun 2019 – Apr 2020

Account Manager

Managing and optimizing accounts/portfolio.

Slice

Feb 2018 – Jun 2019

Customer Support Associate

Customer Service

Euroam International

Dec 2016 – Oct 2017

Debt Collector

Pitching Debt Collection

Euroam International

Apr 2016 – Dec 2016

Loan Processor

Payment Processor for the Debt Collection.