I am an expert in delivering A+ class customer experience regardless of the sphere.
I have been working as a Support Agent, Point Caller, Debt Collector, Debt Processor, Marketplace Experience, Account Manager, Onboarding Account Executive for quite some time. This experience allows me not only to provide excellent customer service, but also drive the team to success. I'm very detail oriented, have time management skills and a very strong work ethic.
Experience
Slice
May 2021 – Jun 2022
NY
Onboarding Account Executive
Onboarding the new shops joining Slice and tracking their three month Onboarding journey. Optimizing everything possible and following up weekly to set them up for success.
Slice
Apr 2020 – Apr 2021
NY
Marketplace Experience
Focusing on Customer Experience and following up on poor service, reviewing Customer Representatives performance, managing Social Media for Slice, replying to reviews, handling manager calls etc.