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Gonxhe Dika

Senior Account Manager

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Intro
Ohrid, North Macedonia
Information Technology & Services
Joined June 24, 2022

Skills

Languages

English
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Advanced
Albanian
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Native or Bilingual
About
I am an expert in delivering A+ class customer experience regardless of the sphere. I have been working as a Support Agent, Point Caller, Debt Collector, Debt Processor, Marketplace Experience, Account Manager, Onboarding Account Executive for quite some time. This experience allows me not only to provide excellent customer service, but also drive the team to success. I'm very detail oriented, have time management skills and a very strong work ethic.
Experience
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Slice
May 2021 – Jun 2022
NY
Onboarding Account Executive
Onboarding the new shops joining Slice and tracking their three month Onboarding journey. Optimizing everything possible and following up weekly to set them up for success.
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Slice
Apr 2020 – Apr 2021
NY
Marketplace Experience
Focusing on Customer Experience and following up on poor service, reviewing Customer Representatives performance, managing Social Media for Slice, replying to reviews, handling manager calls etc.
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Slice
Jun 2019 – Apr 2020
NY
Account Manager
Managing and optimizing accounts/portfolio.
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Slice
Feb 2018 – Jun 2019
NY
Customer Support Associate
Customer Service
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Euroam International
Dec 2016 – Oct 2017
NY
Debt Collector
Pitching Debt Collection
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Euroam International
Apr 2016 – Dec 2016
NY
Loan Processor
Payment Processor for the Debt Collection.