I am Goodness Nwankwo, a highly skilled and experienced Virtual Assistant and Customer Service Representative. With over 4 years of experience in Office Administration, where I doubled as a Customer Service Representative, and over 1 year as a Virtual Assistant, I possess a unique blend of administrative, technical, and interpersonal skills.
As a Virtual Assistant, I provide exceptional support with tasks such as email management, calendar organization, data entry, and social media management. My expertise in tools like Google Workspace, Microsoft Office Suite, Trello, Hootsuite, Slack, Calendly enables me to work efficiently and effectively.
As a Customer Service Representative, I have honed my skills in providing top-notch support to clients, resolving issues promptly, and ensuring customer satisfaction. My excellent communication and problem-solving skills allow me to handle a wide range of customer inquiries and concerns.
I am a highly organized, detail-oriented, and tech-savvy professional with a passion for delivering exceptional results.
Experience
Sokodeke Global Travels and Cargo Marine Services Nig Ltd
Nov 2018 – Oct 2022
Abuja, Nigeria
Office Administrative Officer/Customer Service Representative
● Developed comprehensive travel itineraries, considering optimal routes, layovers, and
accommodation preferences to ensure a smooth and comfortable travel experience.
● Anticipated and addressed potential travel-related issues promptly, such as flight delays or
cancellations, ensuring minimal disruption to executives' schedules.
● Effectively managed executives' calendars, scheduled meetings with clients and internal
teams, and coordinated agendas to maximize productivity.
● Served as a central point of contact, facilitating seamless communication within the
organization and between executives, departments, and external stakeholders.
● Maintained meticulous records of cargo documentation, ensuring completeness and
compliance with international shipping regulations.
● Collaborated with logistics teams to monitor and provided real-time updates on cargo
shipments, enhancing transparency for both internal stakeholders and clients.
● Responded promptly to client inquiries, provided information on cargo status, addressed
concerns, and maintained a high level of customer satisfaction.
● Actively sought client feedback on cargo services, incorporating insights to improve operational processes and enhance overall customer experience.