User's Cover Picture
User's avatar

Gracey Lee

Office Administrator/Specialist

Message
Intro
United States
E-Commerce Support Associate at Modern Gents
Studied Psychology at California State University of Fullerton
Executive Office
Joined January 30, 2025

Skills

About
Dedicated and reliable Administrative Associate who recently graduated from Cal State Fullerton with a B.A. in Psychology. I am looking to combine my 10 years of professional experience with education to provide value and growth within a company. Some of my strongest attributes include advanced knowledge of planning, coordinating, and hiring. My greatest skills are learning quickly, efficient problem-solving approach, building long-lasting relationships, and resolving complex issues. I enjoy creating an organized system that produces more efficiency. In addition, I am proficient in Microsoft Office, Quickbooks, Photoshop, and Google Suite and many more platform databases.
Experience
User avatar
Modern Gents
Mar 2022 – Present
Costa Mesa, CA
E-Commerce Support Associate
• Process and fulfill over 500 eCommerce orders daily, ensuring timely and accurate shipments to maintain a high customer satisfaction rate. • Collaborate with the Marketing and Sales Teams to address special requests, including expedited orders and vendor sample requests, resulting in increased customer retention. • Managed recruitment and selection processes, hiring top-tier candidates to strengthen the team. • Develop and implement organizational systems to streamline warehouse operations, increasing order processing efficiency by 20%. • Manage vendor samples by tracking receipt and documenting processes, ensuring key stakeholders were informed. • Provide exceptional post-sale customer support by resolving product inquiries, processing returns and exchanges, and offering tailored solutions for a seamless customer experience.
User avatar
Strategic Kids
Nov 2021 – Mar 2022
Instructional Aide
• Supported 1-on-1 and small group instruction for students, aligning with the school curriculum and teachers' educational goals, helping to improve academic performance. • Utilized positive reinforcement and behavior management techniques to enhance students' social-emotional development and classroom engagement. • Assisted students with developing problem-solving skills and maintaining focus on classroom activities, contributing to a positive learning environment. • Maintained daily communication logs to provide families with detailed updates on academic progress and behavior, bridging the gap between home and school. • Supported students with special needs by helping them develop basic social skills, improve behavior, and increase independence in daily tasks.
Education
User avatar
California State University of Fullerton
Jan 2023 – Dec 2024
Bachelor's, Psychology