Dedicated and reliable Administrative Associate who recently graduated from Cal State Fullerton with a B.A. in Psychology. I am looking to combine my 10 years of professional experience with education to provide value and growth within a company. Some of my strongest attributes include advanced knowledge of planning, coordinating, and hiring. My greatest skills are learning quickly, efficient problem-solving approach, building long-lasting relationships, and resolving complex issues. I enjoy creating an organized system that produces more efficiency. In addition, I am proficient in Microsoft Office, Quickbooks, Photoshop, and Google Suite and many more platform databases.
Experience
Modern Gents
Mar 2022 – Present
Costa Mesa, CA
E-Commerce Support Associate
• Process and fulfill over 500 eCommerce orders daily, ensuring timely and accurate shipments to maintain a high customer satisfaction rate.
• Collaborate with the Marketing and Sales Teams to address special requests, including expedited orders and vendor sample requests, resulting in increased customer retention.
• Managed recruitment and selection processes, hiring top-tier candidates to strengthen the team.
• Develop and implement organizational systems to streamline warehouse operations, increasing order processing efficiency by 20%.
• Manage vendor samples by tracking receipt and documenting processes, ensuring key stakeholders were informed.
• Provide exceptional post-sale customer support by resolving product inquiries, processing returns and exchanges, and offering tailored solutions for a seamless customer experience.
Strategic Kids
Nov 2021 – Mar 2022
Instructional Aide
• Supported 1-on-1 and small group instruction for students, aligning with the school curriculum and teachers' educational goals, helping to improve academic performance.
• Utilized positive reinforcement and behavior management techniques to enhance students' social-emotional development and classroom engagement.
• Assisted students with developing problem-solving skills and maintaining focus on classroom activities, contributing to a positive learning environment.
• Maintained daily communication logs to provide families with detailed updates on academic progress and behavior, bridging the gap between home and school.
• Supported students with special needs by helping them develop basic social skills, improve behavior, and increase independence in daily tasks.