I am a professional with consistent experience in sales, customer service, and project management in a B2B environment, focused in customer experience and creating long-term relationships with clients.
I am interested in finding roles linked with customer service and account management that will require high communication and organisation abilities, with a customer-oriented focus.
Experience
Givaudan do Brasil
Aug 2014 – Nov 2021
São Paulo
Sales analyst
I worked for Givaudan, which is the biggest company in the fragrance development segment, being part of the sales team responsible for developing new fragrance projects, with management responsibilities focused on offering the best customer experience to clients.
My main responsibilities and achievements in this role were:
- Support the commercial team in the management of the biggest projects of the customer portfolio, supporting clients such as Avon, Boticario, Mary Kay, Coty, and Jequiti.
- Headed fragrance development projects for local Brazilian customers such as Feito Brasil, Nutrimetics, and doTERRA.
- Managed requests received by customers related to the project's development, such as quotations, fragrance samples, demand analysis, technical documents, marketing studies and requests, focusing on providing an efficient and satisfying customer experience.
- In charge of managing Givaudan's internal systems for registering the development of fragrance projects.
- Designed and delivered regular sales reports focusing on the analysis of the area's sales results, with a focus on identifying potential development points
- Leaded cross-area projects associated with the reduction of costs related to fragrance development projects.
- Managed and negotiated internal resources of Givaudan to efficiently allocate them between the different projects being developed.
- Coached sales team interns focused on the development of their soft and technical skills related to customer service and sales.
Atento
Jan 2014 – Aug 2014
São Paulo
Bilingual teleoperator
Worked as a bilingual teleoperator for the Atento company, focused on attending Apple
customers who needed support for using products with IOS software. In this position my main responsibilities were:
- Provision of exclusive technical support for Apple customers
- IOS system technical support service (iPhone, iPad and iPod).
- Call recording in the iLog system.
- Apple ID management.
