An energetic drive and strong interpersonal skills has enabled me to excel in any position I am put into. After 14 months at CCA I was promoted to Collections Manager, and have continued to exceed expectations. Over the last year I have broken several monthly collection records and led my team in setting a new bar for what is feasible at our company.
I am also an upcoming Computer Informations Systems student at Portland Community College. Once graduated I aspire to work as a software engineer in the Aviation & Aerospace industry, with companies like Boeing and Collins Aerospace.
Experience
Commercial Collections of America LLC
Jan 2019 – Present
Collections Manager
- Facilitate settlement and payment negotiations on our clients behalf
- Process credit card, debit card, and ACH transactions
- Implement office wide collection strategies for employees to follow
- Make outbound and receive inbound calls, emails, and texts
- Complaint handling and ensuring compliance with FCRA (Fair Credit Reporting Act) policies providing feedback and proposed corrective action plans for any breaches
- Use of skiptracing to locate and contact debtor
Mammoth Mountain
Aug 2018 – Mar 2019
Lead Rental Technician
- Properly fitting guests with ski boots and adjusting bindings to suit individual skill level
- Maintain and service all rental equipment, according to manufacturer's standards
- Handle cash and credit/debit card transactions
