Dedicated business administration professional with a Bachelor's degree and a consistent record of punctuality and task management. Proven expertise in utilizing Excel and MS Office applications to streamline business processes and enhance productivity. Adept at translating business needs into actionable solutions. Committed to maintaining a high standard of work quality and efficiency.
Experience
Sugga Transportation Inc
Jul 2022 – Present
Canton
Dispatcher/Scheduler
• Real-Time Tracking: Utilize tracking software, GPS systems, and other tracking tools to monitor the location and progress of shipments and delivery vehicles.
• Communication: Maintain open and effective communication with drivers and provide them with instructions, updates, and support throughout their routes.
• Problem Resolution: Act as a point of contact to address any issues or challenges encountered by drivers, customers, or carriers, and work towards swift resolution.
• Route Optimization: Assist in optimizing routes for drivers to ensure efficient and cost-effective deliveries, considering factors like traffic, weather, and delivery schedules.
• Data Entry: Accurately input data regarding shipments, delivery schedules, and driver details into the tracking system. Keep records up to date.
• Customer Interaction: Engage with customers to provide updates on the status of their shipments, and estimated delivery times, and address any inquiries or concerns.
• Emergency Response: Act promptly in case of emergencies or unforeseen circumstances, such as accidents, delays, or deviations from planned routes.
• Documentation: Ensure that all relevant tracking and dispatch records are maintained and organized for compliance and reporting purposes.
• Compliance: Stay informed about applicable regulations and laws related to transportation and logistics and ensure that all operations remain in compliance.
• Reporting: Generate reports on tracking and dispatch activities, performance metrics, and incidents as required by management.