I'm a customer service and data specialist with over half a decade of experience in customer experience.
Below are some of my strengths.
Client-Focused: Strong dedication to understanding customer needs and providing tailored solutions to ensure satisfaction.
Leadership Skills: Proven ability to lead teams, manage performance, and foster collaboration to achieve service excellence.
Problem-Solving: Skilled at addressing complex issues and resolving customer concerns efficiently while maintaining a positive experience.
Adaptability: Quick to learn new tools and processes, always eager to stay updated and improve customer service techniques.
Report Writing: Proficient in creating detailed reports, summarizing data, and providing actionable insights for team and management decision-making.
Data Analysis: Skilled in analyzing customer feedback, service metrics, and performance data to identify trends and drive improvements in customer support processes
Experience
First National Bank Zambia
Jan 2019 – Jan 2023
Lusaka, Zambia
Contact centre manager
Manager of sales and service of the banks call center