Hayley Lyn-z Galleta

Customer Service Representative

Message

Intro

Manila, Philippines

Studied Computer Technology at Interface Computer College

Joined April 1, 2025

Skills

Languages

English

Intermediate

About

I am a dedicated Customer Service Representative with over three years of experience in the BPO industry, specializing in healthcare accounts. My background in customer support has strengthened my problem-solving skills, communication abilities, and ability to handle complex inquiries with professionalism and empathy. I thrive in fast-paced environments and am passionate about delivering excellent service while building positive client relationships. My strong adaptability and keen attention to detail allow me to resolve concerns efficiently and ensure customer satisfaction. Currently, I am seeking a remote CSR role where I can apply my expertise, contribute to a team-oriented environment, and continue providing outstanding customer support.

Experience

Continuum (Everise)

Sep 2024 – Jan 2025

Taguig City

Customer Care Representative

Assist customers with inquiries, concerns, and issues related to healthcare services. Provide accurate information and solutions while maintaining professionalism and empathy.

Everise

Sep 2023 – Jun 2024

Taguig City

Customer Service Representative

Handle high-volume calls, emails, or chats while ensuring excellent customer service. Troubleshoot and resolve customer concerns efficiently while adhering to company policies.

Teleperfomance

Nov 2020 – Jul 2023

Mandaluyong City

Customer Service Representative

Maintain detailed and accurate records of customer interactions. Collaborate with team members and departments to enhance service quality. Meet or exceed key performance metrics, including customer satisfaction and response time.

Education

Interface Computer College

Jun 2005 – Mar 2007

Associate in Computer Technology, Computer Technology