Heba Ehab, Technical Lead || Project Manager || CSM

About

Experienced Technical leader and project Manger with 15+ years of working experience in the software and IT industry, worked on many projects, in different environments, and with different cultures. I have very good communication and problem-solving skills, I am also a fast learner and very good at teamwork. Currently, I am seeking a place, where I can give my strengths and skill in introducing and facilitating the adoption of Agile/Scrum principles and processes, to do the greatest benefits for the organization and society.

Experience

World Health Organization

May 2015 – Present

Cairo,Egypt

Technical lead and project manager

Create project plans, resource management, and manage team tasks and product backlog on TFS. Act as a single point of contact between the technical team and the business owners Provide technical support and application maintenance in collaboration with other team members to provide second-level technical support and problem resolution for applications in production Provide technical support for IT services related to knowledge management including collaborative portals, content management platforms, document management, and information indexing and searching Provide technical support for IT services related to knowledge management including collaborative portals, content management platforms, document management, and information indexing and searching Determine user requirements for new or modified business processes and implement all the required documents

DTS http://www.dtsnh.com

Feb 2013 – Apr 2015

USA

Senior Software developer and Tester

Participating in development snap board website ( http://www.snapboard.com ) Developing Code samples for new technologies Developing company internal applications Write test cases for websites Testing Websites Testing Automation

Arab Women Organization

Jun 2008 – Aug 2012

Cairo,Egypt

IT Department Team Leader

Gathering Requirements from business users. Design and implementing software applications and websites. Train business users on required IT Tools and newly created websites. Testing Created applications and websites. Create projects documentations.

Integrated Knowledge Dynamics http://www.ikdynamics.com/

Nov 2007 – Jun 2008

Cairo,Egypt

Senior Software Developer

Developing and designing web applications and CRM systems CM Role in CMMI Process team

Teeba data system

Jan 2007 – Oct 2007

Cairo,Egypt

Software Developer

C# and VB.Net Developer

Critical Sites http://www.criticalsites.com/

Aug 2005 – Feb 2006

USA

Software Developer

C# .Net developer

Sakhr Development

Aug 2005 – Feb 2006

Cairo,Egypt

Software Developer

Participating in updating the OCR (optical character recognition system)

Education

Computer Science Ain Shams University

Sep 2001 – Oct 2005

Very Good and Excellent in the Graduation Project , Computer Science

Heba Ehab

Technical Lead || Project Manager || CSM

Skills

Languages