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Hellen Anoliefo

Experienced Customer Service Professional | Remote Work Enthusiast | Delivering Exceptional Support Experiences

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Nairobi, Kenya
Front Desk Associate at Movenpick Hotel Nairobi
Hospitality
Joined January 2, 2025

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About
🎯 Remote Customer Support Specialist | Virtual Assistant | Project Management Enthusiast Hi there! I'm Hellen Onyinye Anoliefo, a dedicated customer service professional with a strong background in virtual assistance, executive support, and transcribing. I specialize in delivering exceptional customer experiences and streamlining operations to ensure seamless workflows. 💡 What I bring to the table: Expertise in customer service, hospitality, and project coordination. Certifications in anti-bribery, GDPR compliance, emotional intelligence, and more. Familiarity with tools like Salesforce, WordPress, and global distribution systems (e.g., Galileo). Passion for problem-solving, onboarding, and creating personalized client journeys. 🌍 My aspirations: I’m seeking a dynamic remote opportunity to utilize my skills in customer support, IT operations, or account management. My goal is to foster connections, contribute to organizational success, and achieve financial freedom while balancing my love for family and personal growth. 📫 Let’s connect: Whether you are looking for a reliable customer support expert or an organized virtual assistant, I would love to discuss how I can add value to your team.
Experience
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Movenpick Hotel Nairobi
Jan 2022 – Present
Nairobi, Kenya
Front Desk Associate
As a Front Desk Agent at Mövenpick Hotel and Residences Nairobi, I was the first point of contact for guests, ensuring a welcoming and seamless check-in and check-out experience. My responsibilities included managing reservations, addressing guest inquiries, and resolving concerns with efficiency and professionalism. I played a key role in promoting the hotel's loyalty program, ALL - Accor Live Limitless, enrolling new members and educating guests about its benefits. My role also involved coordinating with various departments to fulfill guest requests, maintaining accurate billing records, and ensuring compliance with hotel policies. This position honed my customer service, multitasking, and communication skills, enabling me to deliver memorable guest experiences and contribute to the hotel's reputation for excellence.