Imane Rizqi

Customer service manager

Message

Intro

Paris, France

customer service manager at BNP Paribas

Studied international Business & Finance at National School of Business and Management

Studied International management & business studies at High Institute of International Business ISCID-CO

Banking

Joined November 21, 2022

Skills

Languages

English

Fluent

French

Native or Bilingual

Arabic

Native or Bilingual

About

I'm a Customer service manager with 5 years of experience, I manage the delivery of 850 applications for CIB BNP Paribas, on all infrastructure environnements (Open, cloud, Mainframe...). Customer relationship is my DNA, I am an empathic and assertive person, beeing able to help customers improving their journey is more than a work me, it's the reason why I wake every morning and be happy to do my job.

Experience

BNP Paribas

Jan 2019 – Present

paris

customer service manager

BNP Paribas

Jan 2018 – Jan 2019

Paris

Incident Manager

• Management of major incidents and internal CritSit, accordingly to ITIL standards and BNP Paribas group process. • Providing consolidated production incident metrics and regular communication to the head of IT Operations during the major incident lifecycle until resolution. • Providing required advice to incident team members and contribute to the development of the existing incident management process.

sixt

Oct 2016 – Nov 2017

Nice

Branch Manager

• Full responsibility for the commercial relationship with the partners, including contract negotiations with prospective channel partners. • Identify, build, and cultivate trusted relationships with prospective partners. • Manage the fleet processes from purchasing to the final sale of vehicles

Education

National School of Business and Management

Nov 2010 – Nov 2016

Master, international Business & Finance

High Institute of International Business ISCID-CO

Sep 2010 – Jul 2016

Master, International management & business studies