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Iqra Zahid

A skilled communicator and highly creative IT&Data Entry Expert

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Intro
Islamabad, Pakistan
IT Support Specialist at National University of sciences and technology
IT Support Specialist at National University of sciences and technology
Studied Computer Sciences at University of the Punjab
Information Technology & Services
Joined February 27, 2023

Skills

Languages

English
-
Fluent
About
A skilled communicator and highly creative IT Expert able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. Flexible and analytical with a keen eye for small details; skilled at editing and synthesizing information to achieve overall objectives. Highly independent and organized; able to effectively coordinate tasks to accomplish projects with creativity and timeliness.
Experience
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National University of sciences and technology
Jan 2020 – Present
pakistan
IT Support Specialist
Regularly evaluating our IT systems to ensure they meet the necessary demands.  IT Client support  Providing direct user assistance.  Network printer installation.  OS Installation.  Manage Office 365  Ensuring clients’ websites and applications stay up and running and offering technical support.  Talk to staff or clients through a series of actions, either face-toface or over the phone, to help set up systems or resolve issues  Set up new users' accounts and profiles and deal with password issues  Work continuously on a task and manage LAN network connectivity.  Rapidly establish a good working relationship with customers
User avatar
National University of sciences and technology
Jan 2020 – Present
pakistan
IT Support Specialist
Regularly evaluating our IT systems to ensure they meet the necessary demands.  IT Client support  Providing direct user assistance.  Network printer installation.  OS Installation.  Manage Office 365  Ensuring clients’ websites and applications stay up and running and offering technical support.  Talk to staff or clients through a series of actions, either face-toface or over the phone, to help set up systems or resolve issues  Set up new users' accounts and profiles and deal with password issues  Work continuously on a task and manage LAN network connectivity.  Rapidly establish a good working relationship with customers
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National University of sciences and Technology
Jul 2019 – Jan 2020
pakistan
Database Administartor
Working with database software to find ways to store, organize and manage data  Troubleshooting  keeping databases up to date  Fetching data via SQL  Ensuring that databases meet user requirements  Liaising with programmers, applications/operational staff, IT project managers, and other technical staff  Managing database security/integrity and backup procedures  Responding in a timely manner to user-reported errors.  Providing user, training, support and feedback  Database backup and recovery
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National University of sciences nad technology
Jul 2019 – Jan 2020
pakistan
Database Administartor
Working with database software to find ways to store, organize and manage data  Troubleshooting  keeping databases up to date  Fetching data via SQL  Ensuring that databases meet user requirements  Liaising with programmers, applications/operational staff, IT project managers, and other technical staff  Managing database security/integrity and backup procedures  Responding in a timely manner to user-reported errors.  Providing user, training, support and feedback  Database backup and recovery
Education
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University of the Punjab
Jan 2014 – Dec 2018
Bachelor of science in information technology, Computer Sciences
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