Isa Oben Celik

About

I believe that in an environment where people are happy, their abilities increases and they can achieve beyond their goals. I am also a photographer and website developer.

Experience

International Testing & Training Services Ltd

Apr 2018 – Present

Senior Test Support Specialist

-Office 365 administration -DNS migration & management -Helpdesk administration & SLA management -Website Setup and Design - http://certifyassessment.com/ -Process Trainer & Mentorship -Improving the workflow -Prepare sites globally for delivering online testing -Providing technical support to various CBT -Monitor online testing globally

Atos

Aug 2017 – Mar 2018

System Support Specialist

-Supported companies: Siemens, Coca Cola, Migros, Boyner, KVK, Bantas, Sompo, İpragaz, DLL, Finar - Perform monitoring function of all network, server, application, security and infrastructure configuration items and Apply ITIL based processes (Incident, Event, Problem, Configuration, Change, SLA management, etc) for operation of projects - Perform scheduled maintenance activities and tasks - Make escalation to 2nd level or 3rd level for higher troubleshooting - Check Monitoring Tools & Availability - Incident lifecycle coordination - Active role in Continuous Service Improvements and automation/self-healing initiatives - Perform activities in Server systems, Operating Systems and Storage architecture - WAN / LAN troubleshooting - Capacity Management - Supports given with Scom,Tacacs, Cacti, SAP, EMC - Fimiliar with Data Center environment

Education

Beykent University

Sep 2011 – Jul 2016

bachelor degree, Electronic and communication engineering

Skills

Languages