Issa El-Ayed

Message

Intro

Amman, Jordan

Studied Information Technology at Philadelphia University(Amman-Jordan)

Joined May 22, 2023

Languages

English

Fluent

Greek

Native or Bilingual

Arabic

Native or Bilingual

About

An ambitious bank employee with over 6 years of experience within Jordan Ahli Bank. I am able to work efficiently to meet stated goals, proactively satisfy customer needs, with a proven ability to solve problems in a logical and analytical manner putting my good communication and interpersonal skills to use. I have excellent experience in ATM Technical support and other various systems. My experience expands to installation and troubleshooting of systems for Windows and ATM machines and Card Issuance. Undertook training employees on the use and setup of ATM machines, and helping them with issuing cards. As part of my role, I was on 24-hour Customer Support duty. A trilingual and fluent speaker of English, Arabic and Greek

Experience

Jordan Ahli Bank

Jul 2014 – Jan 2021

Amman, Jordan

IT Application Operation Officer/ATM Support

• Managing over 125 ATM devices availability (ATM administration, installation configuration and support). • Visiting ATM sites for software installation, software update or new ATM installation. • ATM monitoring systems and users configuration and support. • Following up on technical specifications and standards with vendors (Wincor and NCR) as related to ATM operations. • Providing support to branch staff on issues related to ATM daily operations. • Providing branch staff software and hardware support for their card issuance process. •IT Operations and UAM Team member (daily operation and users support).

Education

Philadelphia University(Amman-Jordan)

Sep 2009 – Aug 2013

Computer Information Systems, Information Technology