Experienced manager with 7 years of leadership in retail operations. Skilled in team management, scheduling, and performance
reviews. Proficient in payroll management and budgeting. Adept at conflict resolution and mentoring staff to meet
profit-based targets. Strong proficiency in Microsoft Office suite and excellent communication and coordination skills. Eager to
leverage analytical and computer literacy expertise in a Data Analyst role. services for organizations. Resourceful, and committed
to continually advancing my knowledge of relevant technologies.
Experience
Nordstrom Inc
Mar 2021 – Present
Lone Tree, CO
Assistant department manager
Led a team of 20, enhancing store operations and customer experience.
Implemented a training program, boosting productivity and sales.
Analyze sales data, identify trends, and improve customer satisfaction.
Mentor junior staff, create career paths, and reduce turnover.
Develop a recognition program and increase team morale and retention.
Dillard’s
Jul 2016 – Mar 2021
Knoxville, TN
Counter manager
Enhanced customer loyalty, driving repeat sales and brand trust.
Organized sales events, increasing store visibility and revenue.
Efficiently managed inventory, ensuring product availability.
Collier LLC
Sep 2013 – Jul 2016
Pigeon Forge, TN
Customer service agent
Enhanced customer satisfaction by optimizing ticket system, reducing response times significantly.
Strengthened team dynamics, boosting inter-departmental communication and collaboration.
Developed best practice guidelines, improving service quality and operational efficiency.
Education
Walter’s State Community College
Aug 2013 – Apr 2016
Associate of applied science , Hospitality Management