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Ivy Green

Department Manager

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Intro
Denver, CO, United States
Assistant department manager at Nordstrom Inc
Studied Hospitality Management at Walter’s State Community College
Retail
Joined January 21, 2025

Skills

Languages

English
-
Native or Bilingual
About
Experienced manager with 7 years of leadership in retail operations. Skilled in team management, scheduling, and performance reviews. Proficient in payroll management and budgeting. Adept at conflict resolution and mentoring staff to meet profit-based targets. Strong proficiency in Microsoft Office suite and excellent communication and coordination skills. Eager to leverage analytical and computer literacy expertise in a Data Analyst role. services for organizations. Resourceful, and committed to continually advancing my knowledge of relevant technologies.
Experience
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Nordstrom Inc
Mar 2021 – Present
Lone Tree, CO
Assistant department manager
Led a team of 20, enhancing store operations and customer experience. Implemented a training program, boosting productivity and sales. Analyze sales data, identify trends, and improve customer satisfaction. Mentor junior staff, create career paths, and reduce turnover. Develop a recognition program and increase team morale and retention.
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Dillard’s
Jul 2016 – Mar 2021
Knoxville, TN
Counter manager
Enhanced customer loyalty, driving repeat sales and brand trust. Organized sales events, increasing store visibility and revenue. Efficiently managed inventory, ensuring product availability.
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Collier LLC
Sep 2013 – Jul 2016
Pigeon Forge, TN
Customer service agent
Enhanced customer satisfaction by optimizing ticket system, reducing response times significantly. Strengthened team dynamics, boosting inter-departmental communication and collaboration. Developed best practice guidelines, improving service quality and operational efficiency.
Education
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Walter’s State Community College
Aug 2013 – Apr 2016
Associate of applied science , Hospitality Management