IVY VIVIENNE AGRAVANTE

Handles customer's inquiry and resolves in a timely manner.

Message

Intro

Naga, Philippines

Studied at Ateneo de Naga University

Telecommunications

linkedin.com/in/ivy-vivienne-agravante-b46496250

Joined November 2, 2023

Skills

Languages

English

Native or Bilingual

About

I am a tenured Customer Support Specialist with more than 12 years of experience. I am an Energetic Customer Service Representative with experience in resolving complex inquiries. Passionate about building customer relationships including identifying customer needs and delivering effective solutions. Hard-working, organized, highly motivated, and ready for my next challenge.

Experience

PROBE CX PHILIPPINES

Jan 2016 – Aug 2022

NAGA CITY, CAMARINES SUR, BICOL REGION PHILIPPINES

CRUISE SPECIALIST

Can handle a large volume of calls on a day-to-day basis. Can handle a large volume of calls on a day-to-day basis. Attained high-quality scores for performance and customer satisfaction. Provide real time support for basic technical problems. And Relationship-building skills including a high-level commitment to both external and internal customer service.

TELEPERFORMANCE Philippines

Aug 2007 – Jul 2022

EDSA Shaw Mandaluyong

Customer Service Representative

Provided thorough troubleshooting for customers. Managing email correspondence on firm goods and services while adhering to established protocols. Cross-trained to work in other LOBs and positions as needed to support other departments. Responds accurately and promptly to consumer questions.

Education

Ateneo de Naga University

Jun 1998 – Mar 2005

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN BUSINESS MANAGEMENT