Jaafar Issa, Hospitality and customer services E-commerce and digital marketing

Angel’s perfume

Jan 2020 – Present

Tartus,Syria

Store manager

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets. . Ensuring that the store is clean and well-maintained at all time. . Organizing business meetings with employees in order to develop work and maintain standards of professionalism service, reception, organization and cleanliness. . Building and maintaining good working relationships with customers. . Identifying opportunities and strategies to increase sales. . Supervising the cleaning staff in all departments of the store. . Conducting job interviews.

Ichiban express restaurant

Aug 2017 – Dec 2019

Beirut, Lebanon

Shift leader

Maintaining ideal numbers of staff on given shifts and " cutting" employees whenever needed. . Managing and supervising other employees to maximize worker productivity and overall sales. . Overseeing crew in opening or closing and throughout any shift handle any issues addressed by customers. . Carefully maintained sanitation, health and safety standards in all work areas. . direct and supervise the service of the staffs during work times… Recording customer orders and repeated them back in a clear, understandable manner. . Correctly receiving orders processed payments and responded appropriately to guest concerns . Mastering point of sale (pos) computer system for automated order taking.

Sushi burrito by “Ichiban”

Oct 2015 – Aug 2017

Beirut, Lebanon

Operator and cashier

. Receive payment by cash, check, credit cards, vouchers, . Assist customers by providing information and resolving their complaints. . Answer incoming phone calls. . Count money in cash drawers at the beginning of shifts to . Ensure that amounts are correct and that there is adequate change. . Constantly maintaining the cleanliness of the workplace. . Supervising the sterilization of the chef's equipment several times a day. . Monitor flange work according to literal standards.

Jaafar Issa

Hospitality and customer services E-commerce and digital marketing

Skills