Jalel Alguedaiem

Ashghal, public works authority Qatar

Oct 2021 – Present

Doha

Customer service agent

• Providing Ashghal clients with world-class service by answering their inquiries and consistently providing high standards of care throughout their interaction. • handling all requests and complaints related to traffic signals and CCTV network in Qatar. • call and send emails to follow up issues related to government projects, drainage network, streetlights, structures (assets), roads, signs, and Ashghal official website. • assist customers and contractors of the updated status of their requests and their official letters. • Apply for all types of complaints in the internal system that will send an immediate team to solve the problem • Assistance of FCTS system and ERP companies accounts, verification process (AVL) and E-tenders application, (public / limited, grand/small > 100 Million Qatari riyals).

Skills

Languages