Jan 09

Message

Intro

Kuala Lumpur, Malaysia

Customer Service Executive at Startek

Studied Science at Sunway College Kuala Lumpur , Malaysia

Studied Science at SMJK CHONG HWA KUALA LUMPUR

Consumer Services

Joined June 18, 2024

Skills

Languages

English

Fluent

Chinese

Native or Bilingual

Malay

Fluent

About

Hi , I work at retail previously as a retail associate and I think that I'm suitable for this position due to I possesses a good communication skill and I'm a responsible person. Furthermore , I'm fully equipped with customer service skills and negotiation skills. Besides , I'm flexible to work and I good in Microsoft Office , Excel , Powerpoint and Outlook. In addition, I'm fluent in English , Malay , Chinese and Cantonese. Thank you !

Experience

Startek

Jun 2024 – Present

Kuala Lumpur , Malaysia

Customer Service Executive

-Mainly incharge of the outbound call -Required to follow up the progress of customer's inquiries -Submit the customer's feedback to the company

INDITEX ZARA

Nov 2023 – Jan 2024

KLCC , KUALA LUMPUR , MALAYSIA

Part Time Retailer

-Deliver customer service to enhance the shopping experiences. -Assisted customers in finding specific items and provided product information. -Managed multitasking efficiently during regular and peak hours on the sales floor.

UNIQLO MALAYSIA SDN BHD

Apr 2023 – Jul 2023

Kuala Lumpur , Malaysia

Mobile Store Associate

-Assisting customers with inquiries and purchases. -Responsible for unpacking and organizing merchandise to maintain inventory levels.

Education

Sunway College Kuala Lumpur , Malaysia

Aug 2023 – Jun 2024

Monash University Foundation Year (MUFY), Science

SMJK CHONG HWA KUALA LUMPUR

Jan 2017 – Feb 2022

SPM, Science