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Jan Novotny

Experienced Customer Support Agent / Teamlead

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Intro
Berlin, Germany
Freelancer in Customer Service at Various
Consumer Services
Joined September 12, 2022

Languages

German
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Native or Bilingual
English
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Fluent
French
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Fluent
About
Are you looking for a Customer Support Agent? A Supervisor or a Teamlead? Or a chat moderator? Do you value reliability, customer and solution orientation, kindness and empathy, efficiency and competence? Then I am your candidate! I' ve been working in Customer Service since the end of 2019 and have already worked as a Support Agent, Assistant Supervisor as well as Teamlead. In addition to inbound and outbound, eMail and chat support, I also have experience as a live chat moderator. I'm looking forward to working for you!
Experience
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Various
Jul 2022 – Present
Freelancer in Customer Service
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None
Feb 2022 – Jul 2022
Sabbatical
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Majorel Berlin GmbH
Apr 2021 – Jan 2022
Berlin
Customer Service Teamlead
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Dexcom Germany
Dec 2019 – Mar 2021
Mainz
Customer Service Representative
From 10/2020 on 50% Agent and 50% Ass. Supervisor
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