Javaughn Anderson

Customer Support Associate

Message

Intro

Kingston, Jamaica

Studied Science and Technology at St Mary High

Telecommunications

linkedin.com/in/javaughn-a-164331135

Joined October 8, 2022

Skills

Languages

English

Native or Bilingual

About

I am an highly proficient, motivated and reliable customer support agent with more than 3 years experience.

Experience

ModSquad

Jul 2022 – Sep 2022

Remote

Customer Support Associate

I provided information, assisted with troubleshooting issues and escalated inquiries for the customers. My troubleshooting skills were greatly improved and I gained astounding knowledge in handling chats and emails.

Sutherland Global

May 2022 – Jul 2022

Kingston, Jamaica

Customer Support Associate

I analyzed and provided information, created inquiries and answered any questions asked by the caller. I learned the intricacies of banking systems and resolved issues related to card fraud.

Innovative Vision

Jan 2022 – Feb 2022

Kingston, Jamaica

Customer Support Associate

I provided information about pending orders and fulfilled new orders for the customers. This role taught me reasonable knowledge about the aspects of sales and how to deescalate the customer’s issues with regards to improper or late orders.

Hinduja Global Solutions

Feb 2019 – Oct 2021

Kingston, Jamaica

Brand Advocate

I analyzed and created inquiries, provided information and answered any questions that the callers had. From April 2020 to the end of my time at HGS, I worked from home and developed new skills, namely: troubleshooting, ticket creation and adaptability.

Education

St Mary High

Sep 2011 – Aug 2018

ADVANCED PROFICIENCY DIPLOMA, Science and Technology