My name is Jayla, I am a recent graduate of Centriq. I studied Cybersecurity, Networking, Microsoft Admin and more. I am well versed in many areas, I am also a healthcare professional. I am specifically looking for IT jobs.
Experience
Essex Nursing and Rehab
Dec 2022 – Present
Louisville,KY
Certified Medical Tech
Software and System Updates: Facilitating the timely and accurate installation of software updates, patches, and system upgrades to maintain the integrity and security of IT infrastructure. This involves following established protocols and ensuring proper version control.
Documentation and Compliance: Maintaining meticulous records of software and system updates, including documenting the specific updates applied, dates, and any associated notes or observations. Adhering to compliance requirements and industry best practices, including license management and software asset tracking.
Change Management: Collaborating with IT teams and stakeholders to effectively manage change requests, evaluate their impact, and plan and execute updates with minimal disruption to IT services. This includes following change management processes and coordinating with other IT professionals as necessary.
Troubleshooting and Issue Resolution: Assisting with troubleshooting efforts to identify and resolve software-related issues, including investigating reported problems, analyzing system logs, and applying appropriate remedies or escalating to higher-level IT personnel when necessary.
Risk Assessment and Mitigation: Contributing to risk assessments and vulnerability management activities by actively participating in identifying potential risks, evaluating their impact, and assisting in implementing appropriate controls or remediation measures.
Collaboration and Communication: Collaborating with IT teams, software vendors, and other stakeholders to ensure effective communication regarding software updates, system changes, and related issues. This includes providing status updates, sharing knowledge, and escalating concerns or critical incidents promptly.