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Jediah Pagala

Spanish Bilingual Customer Service

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Intro
Nueva Ecija, Philippines
Studied Humanities and Social Sciences at Central Institute of Technology Colleges
Financial Services
facebook.com/profile.php?id=100072225173794
Joined September 2, 2022

Skills

Languages

English
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Fluent
Spanish
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Fluent
About
I am a computer literate person and able to work using different virtual platforms flexibly with good time management, dedication, team work and critical marketing strategies I am looking for a position in which acquired expertise, creative talents and commitment to excellence will have valuable application. My aim as a professional would be to work in the interest of the company and take critical decisions in favor of the company. This will not only involve making decisions that includes problem solving at crucial stages but one that will deliver optimum results for the business as a whole.
Experience
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Nowcom Global Services
May 2022 – Aug 2022
30th & 33rd Floors, Raffles Corporate Center, F. Ortigas Jr. Road, San Antonio, Pasig City, 1605 Metro Manila
Bilingual Customer Service Representative
• Answers and assists customers questions and queries about their collateral/financial including healthcare and dental care loans refinanced by the company. • Collect payments, answer and explains customers bill queries. • Provides payment assistance options for customers’ delinquent status of account. • Creates customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries. • Provides welcome calls, support and assistance for newly applied vehicle/financial loan and service initiatives. • Conducts financial interviews. • Receives and translates Spanish to English calls. • Helps customers update their personal information, insurance and warranty application. • Provides instruction to certain requests like state change, title modification, voluntary surrender, etc.
Education
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Central Institute of Technology Colleges
Aug 2018 – Apr 2019
K2 SeniorHigh School , Humanities and Social Sciences
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