Jeff Lee, Application Support Analyst

About

I’m a Application Support Analyst with more than three years worth of experience in IT. I previously worked at Accenture, a global consulting firm that focuses on strategy, technology, and transformation. I’ve worked in agile development environments for three years. I have a significant experience in software testing, quality assurance, product localization, management, and technical documentation. My strengths include collaborating with developers and business analysts to discuss customer specifications to understand product requirements. I have achieve building strong relationships with stakeholders to deliver outstanding outcomes for internal and external customers. I’ve worked with various technologies, including PeopleSoft, SQR, SQL databases, JavaScript, HTML and CSS.

Experience

Accenture

Jan 2014 – Jan 2017

Philippines

Application Support Analyst

AHRS – Vie AM Project Vie AM is a HR support for a valued and big company catering client requests and queries using PeopleSoft HRMS v9.0 and PEOPLETOOLS v8.5. Responsibilities: • Develop and configure software systems to meet client requirements. • Execute test scripts and validate product fixes ensuring product quality. • Collaborate with 3rd party vendors with issues encountered, making sure that issues are fixed in a timely manner. • Support team deployment on every release related to executing scripts, running daily jobs, migration and investigations on technical environment. • Provide on-call support for any performance issues of our production site, as well as for our daily migration of data. • Provide resolution on day-to-day operations related to issues and requests logged by clients and customers. • Escalate team issues to lead and manage risks for our frontend teams. • Perform peer reviews of frontend designs, codes, test plans, and test scripts. • Build and verify changes on the application and technical architecture. • Participate in transition of applications and technical architecture to testers to ensure a clear and complete understanding of the product and its expected performance. • Assist with administrative tasks, which includes timesheet reviews, work plan creation, and resource allocation management. • Assist teams in ad hoc tasks, such as being the team's Asset Custodian and Floor marshal for disastrous events.

San Miguel Yamamura Packaging Corporation

Aug 2013 – Jan 2014

Philippines

Process Engineer

Production Responsibilities: • Sanitizes mixing tanks, pipelines, and filler machines • Mixes beverage product outputs • Performs taste, brew, and concoction tests of beverage products • Prepares weekly project status reports • Manages the requirements of beverage products, e.g. the required volume of beverage products per budget provided • Ensures the implementation of proper procedures, required safety precautions, and cleanliness of the plant • Performs project planning and drafts timelines to monitor the progress and completion of beverage orders according to the provided budget and schedule

Education

Australia Institute of Business and Technology

Jan 2020 – Jan 2021

Advanced Diploma, Information Technology

Australia Institute of Business and Technology

Jan 2019 – Jan 2020

Diploma, Information Technology

Southern Cross Educational Institute

Jan 2018 – Jan 2019

Advanced Diploma, Program Management

Southern Cross Educational Institute

Jan 2017 – Jan 2018

Diploma, Project Management

University of San Carlos

Jun 2008 – Mar 2013

Bachelors, Electronics and Communication Engineering

Jeff Lee

Application Support Analyst

Skills

Languages