Jeffrey Severino

Customer service representative

Message

Intro

Santo Domingo, Dominican Republic

Loan processor / CSR at Blue mountain loans

Telecommunications

linkedin.com/in/ambiorixseverino

Joined October 8, 2022

Skills

Languages

Spanish

Native or Bilingual

English

Fluent

About

Experienced customer service with over 3 years of experience in call center industry. Recognized consistently for performance excellence and contributions to success and offering excellent communication and good judgement.

Experience

Blue mountain loans

Jul 2022 – Present

remote

Loan processor / CSR

*Assist customers with questions and concerns related to their loan application. * Submitting the appropriate documentation to complete the loan. * Payments

Acquire bpo

May 2021 – May 2022

Santo domingo

Content moderation

* Used content management system to analyze user engagement and website traffic metrics. * Approved, reviewed and edited content flowing to website, approving over 1200 pieces of content per 5hrs.

TELEPERFORMANCE

Dec 2018 – Dec 2020

Santo domingo

Customer service representative

* Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Achieved high satisfaction rating through proactive one-call resolutions of customer issues. * Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. * Managed 100 call per day with 99% in customer satisfaction survey