Experienced customer service with over 3 years of experience in call center industry. Recognized consistently for performance excellence and contributions to success and offering excellent communication and good judgement.
Experience
Blue mountain loans
Jul 2022 – Present
remote
Loan processor / CSR
*Assist customers with questions and concerns related to their loan application.
* Submitting the appropriate documentation to complete the loan.
* Payments
Acquire bpo
May 2021 – May 2022
Santo domingo
Content moderation
* Used content management system to analyze user
engagement and website traffic metrics.
* Approved, reviewed and edited content flowing to
website, approving over 1200 pieces of content per 5hrs.
TELEPERFORMANCE
Dec 2018 – Dec 2020
Santo domingo
Customer service representative
* Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
* Achieved high satisfaction rating through proactive
one-call resolutions of customer issues.
* Assisted customers with setting appointments, special
order requests, and arranging merchandise pick-up.
* Managed 100 call per day with 99% in customer
satisfaction survey