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Jeffrey Severino

Customer service representative

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Intro
Santo Domingo, Dominican Republic
Loan processor / CSR at Blue mountain loans
Telecommunications
linkedin.com/in/ambiorixseverino
Joined October 8, 2022

Skills

Languages

Spanish
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Native or Bilingual
English
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Fluent
About
Experienced customer service with over 3 years of experience in call center industry. Recognized consistently for performance excellence and contributions to success and offering excellent communication and good judgement.
Experience
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Blue mountain loans
Jul 2022 – Present
remote
Loan processor / CSR
*Assist customers with questions and concerns related to their loan application. * Submitting the appropriate documentation to complete the loan. * Payments
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Acquire bpo
May 2021 – May 2022
Santo domingo
Content moderation
* Used content management system to analyze user engagement and website traffic metrics. * Approved, reviewed and edited content flowing to website, approving over 1200 pieces of content per 5hrs.
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TELEPERFORMANCE
Dec 2018 – Dec 2020
Santo domingo
Customer service representative
* Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Achieved high satisfaction rating through proactive one-call resolutions of customer issues. * Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. * Managed 100 call per day with 99% in customer satisfaction survey