Jefrin Amaya, Customer Representative

About

Over 10 years of experience in Legal Advisor & customer service, including sales and tech support. I am Hard-working achiever, dedicated to on-time delivery, enthusiastic team player and customer care. Familiar with major customer service software, conflict resolution, committed individual and possess a positive attitude. Aiming to use my proven skills to effectively fulfill the job role in your company.

Experience

ERC Experts

Jul 2022 – Jan 2023

Remote

Sales, Customer Support, Chat, Email and phone Support.

 Qualifying customers cases and retaining them for the law firm.  Answer inbound call.  Outbound calls, offers law firm support.  Keep track with clients.  Chat/Email/tech Support and customer service representative.  Customer care representative’s  Following up with customers application via phone call.

Glow Innsurance

Feb 2022 – Jul 2022

Remote

Sales and customer agent

 SALES B2B.  Answer inbound call for a sale proposal.  Keep track with clients on Workers Compensation Insurance.  Chat/Email/tech Support and Sales representative.  Customer care representative’s

Innovasa

Aug 2018 – Feb 2022

Honduras

Legal Advisor, Legal Representative

 Drafting documents, letters and contracts.  Acting on behalf of clients in disputes, if necessary.  Preparing Local Claims. 2  Overseeing health and safety and injury claims  Giving advice on court cases.  Conducting legal research.  Overseeing client and vendor contracts

Bodega P

Sep 2016 – Aug 2018

Honduras

General manager, Sales representative

 Taking part in store inventories, handling phone calls, answering to customer inquiries, and making sure the store is maintained clean and well-organized.  Supervise and monitor employee performance.  Stock and warehouse merchandises in accordance with LOCAL regulatory guidelines.  Unload all incoming commissary deliveries and ensure proper placement of stock in the commissary warehouse.  Talk to customer about our new products and convinced tem to buy and sell them.  Verify that work area are clean and maintain, and shelves are properly replenish with correct product matching UPC.  Stocking and replenishing the Grocery, Dairy, Frozen, Bulk shelves, we well as other miscellaneous displays, breaking down deliveries, stocking shelves, coolers, cross- merchandising areas within the store.

Legal Corporativo

Dec 2013 – Sep 2016

Attorney at Law & Advisor

 Counseling firm's clients about legal options and representing them in criminal or civil court proceedings.  Performed duties outside of court, including researching, preparing cases, and offering advice to clients.  Negotiation and drafting of any legal document (public or private).  Resolving buy-sell disputes and property infringements.

Myron

Aug 2011 – Dec 2013

El progreso, Yoro. Honduras

Sales and customer agent

 Representing and selling products.  Contact potential clients.  Account manager.  Meeting Sales goals monthly.  Improve business to our clients and possible buyers.

Delta Airlines

Oct 2009 – Aug 2011

Airport Juan Ramon Villeda Morales, Honduras

Customer Representative, Sales and Cargo Department

 Supervision and maintenance of cargo area (seminar received in Atlanta, Georgia).  Online booking.  Check passengers' travel documentation.  Customer service excellence.  Baggage claim Supervisor.  Assist the customer with our best solution or product.  Contact local police if we see something suspicious or illegal.

Holiday Inn

Dec 2006 – Oct 2009

Honduras

Night shift Manager

 Answered on a daily basis emails and announcements  Hotel security maintenance by following the protocols and access points  Monitored and registered payments  Sales representative at front Bodega  Administering hotel services.

Bodega Alejandra

Jan 2004 – Nov 2006

Honduras

Store Supervisor

 Supervised and monitored employee performance  Planned and tailored store activities depending on needs  Assigned tasks and delegated duties  Process debit, credit, checks, WIC, and food stamp transactions.

Education

Universidad de San Pedro Sula, Honduras

Mar 2013 – Jul 2014

Attorney, Law

Jefrin Amaya

Customer Representative

Skills

Languages