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Jelena Jovanovic

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Intro
Belgrade, Serbia
Business Development Assistant at Softline Education
Joined September 19, 2020

Skills

Experience
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Softline Education
Jan 2019 – Present
Belgrade, Serbia
Business Development Assistant
Digital Marketing, SEO, Wordpress Lesson coordination E-learning Teaching Instructional design Lead generation
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Lime
Jan 2018 – Jan 2019
Remote position
Customer Service Representative
Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance Support in the development of programs and sw to train the customer on how to properly use the products and application
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Eurodesk
Apr 2018 – Sep 2018
Belgrade, Serbia
Help Desk Analyst
Service Desk Analyst for Altus Intervention (https://www.altusintervention.com) for Europe, USA and Asia. Working IN OTRS ticketing system, with Office 365, Microsoft 365 Admin, SCCM, Active Directory, RSA Security Console, CMDB, and many other programs and platforms used for managing and maintenance of company's systems and network.
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Lead Genius
Jan 2016 – Jan 2018
Remote position
Data researcher
Lead generation. Searching for different types of data all over the internet using specific tools and platforms. Validate data and classified them in various internal programs.
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UvoCorp
Jan 2016 – Jan 2018
Remote position
Writer
Writing different types of essays, research papers and other contents for U.S. clients
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ITutor Group
Jan 2016 – Jan 2018
Remote position
English language consultant
English language consultant both for adults and children. Editing and praparing some of the studying materials.
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Sitel
Jan 2014 – Jan 2017
Belgrade, Serbia
Customer Service Representative
Listen to customers’ questions and concerns, and provide answers or responses; Deliver service and support to end-users via phone, remote connection or over the Internet; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more;
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Asystel
Jan 2012 – Jan 2014
Belgrade, Serbia
Technical Support Anent
Providing technical support to employees in Coca Cola company via VPN, mostly MS office, Windows and SAP issues
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Softline Education
Jan 2006 – Jan 2012
Belgrade, Serbia
English and Italian language teacher
Teaching and Instructional design
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Ipsos Strategic Marketing
Jan 2004 – Jan 2006
Belgrade, Serbia
Focus groups research assistant
Capturing, analyzing and communicating Focus Group findings Transcribing
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