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Jem Santiago

Acquisition Specialist / Executive Assistant

My remarkable years of experience in both residential and commercial Real Estate made me confident and effective in handling almost everything as an Acquisition Specialist and Executive Assistant, from domain, systems management, to cold calling, lead generation to campaign building, marketing, transaction coordination to client care. These experiences will surely cover most of Virtual Profession needs. ​ During my wonderful years in C3/Customer Contact Channels, I have fulfilled the need to meet the Quality standards of our Clients in the US as I have obtained several recognition pertaining to and not limited to the development of an agent/team. ​ Not only that I have handled Quality, during my unforgettable tenure with Transcom, i was entrusted to be part and contribute to the Training and Quality Department. Because of determination and excellent performance, this experience has led me to travel and be assigned to different sites of Transcom in the Philippines. ​ Systems Expertise – Salesforce, Xero, Followupboss, InfusionSoft, Hubspot, Mojo, Vulcan7, e-Edge/Marketleader, MRIS, ShowingTime, Dotloop, Cole Realty Resource, REI Pro, Zapier, Plus This, Vcita,Wistia,, Bannersnack, WordPress, Meetup, Google Forms, Google Voice, Dropbox, TeamViewer, Citrix, GoDaddy, RED property sites, SendOutCards, Skype,Slack Hangouts, GoToMeeting, Ring Central, MightyText, CTE, Weebly, Top Real Estate Systems/ Sites.
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ZHW Properties / Haddon Property Group
Jun 2020 – Oct 2022
New York / New Jersey
Worked as a Commercial Real Estate Acquisitions
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Decocorp Constructions
Jun 2018 – Sep 2019
Mascot NSW
Executive Assistant
Manages CRMs, company website and contracts. - General Administrative Tasks - Systems maintenance - Digital Filing - Marketing and Design - Website Management (WordPress) - Tender Submission with Outbound Calls
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Greetings Virginia, Keller Williams Kingstowne
Sep 2014 – Jan 2018
Virginia USA
Inside Sales Agent /Client Care Manager
Manages CRMs, email campaigns and other administrative and research work. - Cold Calls – Absentee and ‘Just Listed’ properties, Circle Prospecting. - Markets ‘Just Listed’ properties, Blogs, Social Media, Brochures/Flyers - Transaction Coordination - CMAsPrepare listing packets (RPR, Dotloop, RBI, Zillow, CMA, community info) - Communicate with each of our clients each day 5 days per week - VA action plan for listing - Contracts to close Action Plan, tasks and systems - Update all client portals twice per week (ELP, Agent Machine, Agent Pronto, Estately, Veteran’s United, Agentology) - Manage Runner’s Tasks (including vacant property checks) - Schedule with the Photographer - Change all email passwords monthly - Manage CTE (Agent’s Performance Tracker) - General Administrative Tasks - Systems maintenance - Review Pipeline reports with agents twice a week - Listing Action Plan on Infusionsoft (Development and implementation)
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University of Santo Tomas
Jun 2003 – Mar 2009
B.S Biology, Science