Jeremiah Adegbule, Customer Service Representative/Telemarketer/Virtual Assistant/Sales Representative

About

I am a motivated customer service agent with extensive experience as a virtual assistant. I am a well-read, well-informed person who can be assigned a variety of responsibilities because of my expertise with a wide range of topics. I am capable of managing a high number of calls, paying attention to the smallest details, being trustworthy, having good active listening skills, and promptly and expertly resolving client complaints. I have been with the BPO industry for 4 years. Taking inbound, outbound calls, and email. proficiency with CRM tools like Salesforce, Slack, Google Sheets, Microsoft, Skype, Discord, and Zoom. I adhere to deadlines, and effectiveness and quality are always my top priorities. Send me a message if you need someone who works hard to impress! Please let me know how I can support you and your company. I am a good team player and have outstanding verbal and written communication skills, as well as active listening abilities. Here are some things I can assist you with: Answering questions about a company's products or services. Processing orders and transactions. Resolving issues and troubleshooting technical problems. Delivering information about a company's offerings. Providing proactive customer outreach. Handling customer complaints. Collecting and analyzing customer feedback.

Experience

Outsource Global Technologies

Feb 2022 – Feb 2023

Abuja

Customer Service Representative

Answered an average of 100 calls per day in a high-volume call center environment Resolved customers complaints and ensured calls were handled in a professional manner Contributed to the company's highest quarterly customer satisfaction rate of 92% Trained and assisted entry-level customer service reps by helping them improve their listening skills, communication and multitasking abilities Provided monthly progress reports for each representatives to evaluate and establish personal goals

Dolu Real Estate Company

Apr 2020 – Feb 2023

Port Harcourt

Sales Representative

Employed market research to successfully generate new leads by conducting cold calling Actively took part in conferences and training sessions for sales to keep up skill development and product expertise. prepared quotes that were customized and responded to questions about goods and services. cultivated and maintained relationships with an established clientele, developing a reputation as a dependable and personable representative. chosen to plan regular events to inspire team members, foster mentoring relationships, and offer ongoing training

freelancer

Jan 2019 – Sep 2022

Lagos

Graphic Designer

Performed video and sound editing for diverse ads while ensuring high-quality media productions created designs, concepts and sample layouts, based on knowledge of layouts and esthetic design concepts Designed e-fliers, logos, banners, posters, business cards and catalogues Established and managed a freelance graphic design business that aims to assist companies in brand development Designed user interface for a fintech app

Freelance ( Grandeco Services)

Jan 2021 – Feb 2022

Port Harcourt

Virtual Assistant

Carried out secretariat duties, such as taking notes from clients and delivering them to company executives. Established a connection with more than 5 clients in order to deliver excellent communication and customer service, therefore attaining the needs of customers on an individual basis Prepared a total of 40 presentations in accordance with guidelines provided by the company Coordinated over 10 arrangements per day for domestic and foreign travel, including flight, hotel and transportation Checked for accurate spelling and grammar in documents and ensured that business formats were followed

Jeffax Global Services

Jan 2019 – Jan 2020

Port Harcourt

Customer Service Representative / Telemarketer

Created lists of individuals and companies to contact after conducting research on the target audiences. Formulated an informative audio presentation, and aimed to provide prospective clients with the most valuable information possible. Answered questions, comments, concerns relating to our services and products. Remained professional and polite at all times. Worked to stay up-to-date regarding products and offerings.

Education

University of Port Harcourt

Feb 2011 – Aug 2017

Bachelors, Petroleum Engineering

Jeremiah Adegbule

Customer Service Representative/Telemarketer/Virtual Assistant/Sales Representative

Skills

Languages