I am a motivated customer service agent with extensive experience as a virtual assistant. I am a well-read, well-informed person who can be assigned a variety of responsibilities because of my expertise with a wide range of topics.
I am capable of managing a high number of calls, paying attention to the smallest details, being trustworthy, having good active listening skills, and promptly and expertly resolving client complaints.
I have been with the BPO industry for 4 years. Taking inbound, outbound calls, and email. proficiency with CRM tools like Salesforce, Slack, Google Sheets, Microsoft, Skype, Discord, and Zoom.
I adhere to deadlines, and effectiveness and quality are always my top priorities. Send me a message if you need someone who works hard to impress! Please let me know how I can support you and your company.
I am a good team player and have outstanding verbal and written communication skills, as well as active listening abilities.
Here are some things I can assist you with:
Answering questions about a company's products or services.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback.
Outsource Global Technologies
Feb 2022 – Feb 2023
Customer Service Representative
Answered an average of 100 calls per day in a high-volume call
Resolved customers complaints and ensured calls were
handled in a professional manner
Contributed to the company's highest quarterly customer
satisfaction rate of 92%
Trained and assisted entry-level customer service reps by
helping them improve their listening skills, communication and
Provided monthly progress reports for each representatives to
evaluate and establish personal goals
Dolu Real Estate Company
Apr 2020 – Feb 2023
Employed market research to successfully generate new leads
by conducting cold calling
Actively took part in conferences and training sessions for
sales to keep up skill development and product expertise.
prepared quotes that were customized and responded to
questions about goods and services.
cultivated and maintained relationships with an established
clientele, developing a reputation as a dependable and
chosen to plan regular events to inspire team members, foster
mentoring relationships, and offer ongoing training
Jan 2019 – Sep 2022
Performed video and sound editing for diverse ads while
ensuring high-quality media productions
created designs, concepts and sample layouts, based on
knowledge of layouts and esthetic design concepts
Designed e-fliers, logos, banners, posters, business cards and
Established and managed a freelance graphic design business
that aims to assist companies in brand development
Designed user interface for a fintech app
Freelance ( Grandeco Services)
Jan 2021 – Feb 2022
Carried out secretariat duties, such as taking notes from clients
and delivering them to company executives.
Established a connection with more than 5 clients in order to
deliver excellent communication and customer service,
therefore attaining the needs of customers on an individual
Prepared a total of 40 presentations in accordance with
guidelines provided by the company
Coordinated over 10 arrangements per day for domestic and
foreign travel, including flight, hotel and transportation
Checked for accurate spelling and grammar in documents and
ensured that business formats were followed
Jeffax Global Services
Jan 2019 – Jan 2020
Customer Service Representative / Telemarketer
Created lists of individuals and companies to contact after
conducting research on the target audiences.
Formulated an informative audio presentation, and aimed to
provide prospective clients with the most valuable information
Answered questions, comments, concerns relating to our
services and products.
Remained professional and polite at all times.
Worked to stay up-to-date regarding products and offerings.