I am a certified contact center professional with over twelve years of experience taking phone calls and entering data for claims processing within the healthcare fields. I am a empathetic professional representative familiar with providing excellent customer service.
Experience
Optum insight
Nov 2016 – Feb 2025
Canton, north carolina
Customer service representative
Remote- I provided assistance to pharmacies on claims processing for DME (Durable medical equipment) and related supplies to medicare, medicaid, and select commercial plans, previously within the same company i would also provide assistance processing discount programs for select medications.