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Jessica Craig

Certified Contact center professional

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Intro
Waynesville, United States
Studied at Enka high school
Medical Practice
linkedin.com/in/jessica-craig-34543330b
Joined February 4, 2025

Skills

About
I am a certified contact center professional with over twelve years of experience taking phone calls and entering data for claims processing within the healthcare fields. I am a empathetic professional representative familiar with providing excellent customer service.
Experience
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Optum insight
Nov 2016 – Feb 2025
Canton, north carolina
Customer service representative
Remote- I provided assistance to pharmacies on claims processing for DME (Durable medical equipment) and related supplies to medicare, medicaid, and select commercial plans, previously within the same company i would also provide assistance processing discount programs for select medications.
Education
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Enka high school
Aug 2008 – May 2013
high school diploma