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Jezza Cardenas

IT Support Specialist

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Intro
Laoag, Philippines
Studied Information Technology at Universidad de Dagupan
Studied Computer Science at Universidad de Dagupan
Joined April 5, 2025

Skills

Languages

English
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Intermediate
About
I’m someone who’s passionate about technology and problem-solving, with hands-on experience in troubleshooting both hardware and software systems. I have a strong interest in web development, database management, and system data analysis, and I’m also familiar with CRM platforms like Salesforce. I enjoy maintaining secure and reliable networks, and I’m always eager to learn new tools and improve processes to support both users and business goals.
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Experience
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Nazareth General Hospital
Aug 2024 – Mar 2025
Dagupan City, Pangasinan Philippines
Senior IT Support Specialist
I handled ID creation and access control, managed network and information system security, provided employee support and technical training, maintained computer systems, monitored CCTV hardware and footage, and ensured compliance through regular reporting. I also delivered customer and technical support, managed the hospital’s social media accounts, conducted data analysis, and created basic graphic designs using Adobe Photoshop and Canva.
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Nazareth General Hospial
Jun 2022 – Aug 2024
Philippines
Government Health Insurance Claims In-Charge
Responsible for verifying eligibility and processing claim submissions, monitoring claims transmittals, maintaining documentation and reporting, ensuring compliance with regulations, coordinating with other departments, resolving issues through problem solving and escalation, and providing excellent customer service.
Education
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Universidad de Dagupan
Jun 2019 – Aug 2022
Bachelor of Science In Information Technology, Information Technology
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Universidad de Dagupan
Jun 2015 – Mar 2017
Associate In Computer Science, Computer Science