Jezza Cardenas, IT Support Specialist

About

I’m someone who’s passionate about technology and problem-solving, with hands-on experience in troubleshooting both hardware and software systems. I have a strong interest in web development, database management, and system data analysis, and I’m also familiar with CRM platforms like Salesforce. I enjoy maintaining secure and reliable networks, and I’m always eager to learn new tools and improve processes to support both users and business goals.

Experience

Nazareth General Hospital

Aug 2024 – Mar 2025

Dagupan City, Pangasinan Philippines

Senior IT Support Specialist

I handled ID creation and access control, managed network and information system security, provided employee support and technical training, maintained computer systems, monitored CCTV hardware and footage, and ensured compliance through regular reporting. I also delivered customer and technical support, managed the hospital’s social media accounts, conducted data analysis, and created basic graphic designs using Adobe Photoshop and Canva.

Nazareth General Hospial

Jun 2022 – Aug 2024

Philippines

Government Health Insurance Claims In-Charge

Responsible for verifying eligibility and processing claim submissions, monitoring claims transmittals, maintaining documentation and reporting, ensuring compliance with regulations, coordinating with other departments, resolving issues through problem solving and escalation, and providing excellent customer service.

Education

Universidad de Dagupan

Jun 2019 – Aug 2022

Bachelor of Science In Information Technology, Information Technology

Universidad de Dagupan

Jun 2015 – Mar 2017

Associate In Computer Science, Computer Science

Jezza Cardenas

IT Support Specialist

Skills

Languages