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Remote Customer Support Jobs

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Popular skills: Customer Service, English, Account Management, Customer Support
109 jobs
SOLUTIONS ENGINEER
User avatar
United States
Full Time
58 days left
SOLUTIONS ENGINEER   Fully Remote Position Who We Are Class feels like a real classroom built on Zoom. By making the virtual classroom feel like a real classroom, we bring happiness to teachers and students. Founded in 2020, Class is changing the way the world learns. Class's headquarters is in Washington, D.C., with staff around the world. Our core values are represented by the word ACADEMICS. Each letter in the word represents a different core value to which we are committed. Michael Chasen is the co-founder and CEO of Class Technologies Inc., the maker of Class. He is an entrepreneur who has dedicated his career to improving the way people live and learn. Most notably, Chasen served as co-founder and CEO of Blackboard Inc., a pioneering edtech company with software used by over 20,000 institutions in more than 70 countries by 20 million teachers and learners worldwide. Are you passionate about education and technology? Do you want to be a part of a team that is changing the way the world learns? Would it excite you to be able to provide educational equality around the world? If you answered yes to each of those questions, we want to talk to you! Who we are looking for Class is looking for motivated Sales Engineers that believe in the power of educational technology and its impact on student success, have an understanding of the synchronous online learning model and are committed to helping their clients transform the way they deliver instruction and teaching and learning online. Duties and Responsibilities Maintaining expert-level knowledge and proficiency in Class Technologies’ solutions including their functionality, application, administration, and deployment methodologies Maintaining familiarity with relevant ancillary integration technologies like LTI, API and others. Some basic to intermediate understanding of SSO, SAML, IdP and other authentication technologies and methods. Helping with client discovery calls, listening to customer objectives and stated problems and creating technology value proposals that highlight Class Technologies’ unique solution offerings. Managing and delivering high-quality technical validation events (demonstrations, evaluations, pilots) to include tailoring the solution, configuration, and data to support customer requirements Working with all members of the vertical sales team to articulate product strategic value, develop client-focused solutions, and document solutions in proposals Participation in trade shows, conferences, user groups, etc. Providing rapid, accurate responses to questions from sales teams. Providing insight, feedback, and recommendations to Product Managers to improve Class Technologies’ solution offerings. Developing and delivering responses to RFPs/RFIs This role requires approximately 10-30% travel, although there may be seasonal increased demand for travel this position would be expected to cover that could exceed the 30% threshold Required Skills, Experience, Degrees, or Certification: Excellent written and spoken fluency in English Bachelor’s degree in IT Management, Instructional Design, or another education-related field or equivalent work experience An understanding of the application of instructional technologies to varied teaching and learning environments, especially synchronous learning. An understanding of enterprise-level IT infrastructure, deployment methodologies, and cloud/SaaS environments. 3+ years of pre-sales experience, preferably in enterprise software and/or education technology Strong oral and written communication skills Exceptional ability to present to small and large groups of people who may have varied roles, experience, and perspectives Ability to work independently in a geographically dispersed team Self-motivated Proven ability to engage effectively at the executive-level   Preferred Skills, Experience, Degrees, or Certification: Some knowledge of LMSs and their administration Significant experience working in higher education/corporate learning Technical expertise and working understanding of REST API and IMS standards Job Type: Full-time/Exempt Location: 100% Remote % of Travel: 10-30% Benefits: Unlimited PTO Medical, Dental, and Vision Coverage STD, LTD, and Life Insurance   Class Technologies is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
CUSTOMER SUPPORT SPECIALIST
User avatar
United States
Full Time
58 days left
Title: Customer Support Specialist - 100% REMOTE Summary: Our growing EdTech company is looking for a skilled problem solver to join our team as a Customer Support Specialist. This person will assist our customers with technical problems when using our product.  Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.  Ultimately, you will help establish our reputation as a company that offers excellent customer support.  Responsibilities: Responding to incoming customer queries in a timely and accurate manner via phone, email, and web ticket submissions.  Identifying customer needs and helping customers use specific features.  Acting as the first line of support and try to resolve reported issues. Maintaining a high level of professionalism with customers and working to establish a positive rapport.  Working comfortably in help desk software to maintain up-to-date and accurate information. Staying updated on product knowledge and be informed of any changes. Qualifications and Skills:  1-3 years of relevant experience in a customer focused support organization for a technology company Experience using help desk software and remote support tools Familiarity with Educational Technology is a plus Excellent communication and problem-solving skills Experience using Mac OS, Windows, Chromebooks, Mobile devices and Zoom Multi-tasking abilities Ability to remain professional, patient and courteous with customers at all times Education:  Bachelor’s Degree preferred
Community Manager
User avatar
United Kingdom
Contract
56 days left
WANTED: Highly Motivated Self-DrivenCommunity Manager To Help Our Customers Be Heard & Deliver Our Marketing Messages This is a full-time remote position! Your role Interacting with our community via social media forums to deliver our teachings to our customers by answering posts and comments, announce updates, and listen to our members for possible future developments. We are looking for someone with experience in the field that will keep our community engaged and exciting. You will communicate with customers primarily on Facebook; however, some email and direct messaging will be involved as well. If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you.  We’re helping small businesses, agencies, and entrepreneurs to get back on their feet, grow faster, and raise the standard of quality for their customers like we do for our own.  Your Responsibilities Will Include: Manage our forums on social media. Develop social media strategies and presentations to clients. Evaluate metrics, monitor, track, and report on feedback and online reviews. Provide engaging text, image, and video content for our social media forums and professional accounts. Build relationships with customers. Setting and implementing social media and communication campaigns to align with marketing strategies. Provide support to customers on various communication channels. Analyze issues and address solutions including the many departments of our company. Build community and boost brand awareness. Engage with our online community and respond to comments and requests. Devise and implement community communication initiatives. Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency. You’ll be provided with everything you’ll need for success, including: Proven and tested scripts, processes, and training to support all your work and tasks. Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well. A valuable opportunity to learn, grow, and become even more successful customer success professional, with a company founded on the values of continual learning and growth. The opportunity to have fun every day with a team of passionate, hard-working people just like you!! Preferred Skills And Experience Social Media knowledge. Experience with content creation and Social Media management. Ability to critically analyze and optimize results on each platform. Basic knowledge of Ads on various platforms. Creativity, autonomy, and proactivity. Proven work experience as a community manager. Experience planning and leading community initiatives. Ability to identify and track relevant community metrics. Ability to interpret website traffic and online customer engagement metrics. Excellent verbal communication skills. Excellent writing skills. Excellent interpersonal and presentation skills. Knowledge of online marketing. Attention to detail, critical-thinker, and problem-solver. A degree in communication, English, journalism, marketing or related field is preferred. Proficiency with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential. Two years of experience managing virtual communities and forums, or customer support. Knowledge of marketing trends and techniques. Superb time management skills. If this role sounds like the ideal opportunity for you right now APPLY NOW! About us We're a rapidly growing tech start-up and every person on Our Team matters. We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together. With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values. AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow. That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us.
Key Account Manager
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United Kingdom
Full Time
56 days left
WANTED: Highly Motivated, Communicative And Skilled Key Account Manager To Help Us & Our Awesome Clients Succeed Even Further This is a full-time remote position! Your role You’re going to be helping our clients and customers to solve issues and questions regarding the powerful tools we supply them. This will bring them more success. If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you.  We’re helping small businesses, agencies and entrepreneurs to get back on their feet grow faster and raise the standard of quality for their customers like we do for our own.  Your Responsibilities Will Include: Management of open customer support tickets within our Help Desk software. Onboarding new customers and making sure they know the exact plan to achieve their success. Moderation of our private online communities, encouraging quality discussion between our users, and making sure that any issue is correctly taken care of. Being the bridge between our users and our development/product team to make sure that all the issues are addressed. Making sure our customers can find training topics as needed. Training and reinforcing processes and standards for our clients and customers both via email or telephone. Maintaining a routine of meetings and calls with our customers to understand their expectations and make sure they have all the information they need. Helping us provide all the instructions and advice our clients may need, so they can best use our tools and their powerful feature for their own success. Collecting and analyzing satisfaction surveys from our clients, addressing issues and making sure we provide the best service possible to them. Collecting and analyzing reports to create plans on how to improve each client’s results. You’ll be provided with everything you’ll need for success, including: Proven and tested scripts, processes, and training to support all your work and tasks. Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well. A valuable opportunity to learn, grow, and become even more successful customer success professional, with a company founded on the values of continual learning and growth. The opportunity to have fun every day with a team of passionate, hard-working people just like you!! Preferred Skills And Experience A College graduate Exceptional English and Communication skills - both written and oral Has experience with software and can handle technology very well Has experience in sales, customer support or key accounts management Knows how to guide your clients and how to nurture relationships with them Knows how to identify opportunities and how to deliver it for the customers Understands the big picture and how each process and action might help the company Is coachable and knows how to give and receive feedback Self-motivated and capable of organizing your routine efficiently If this role sounds like the ideal opportunity for you right now - APPLY NOW! About us We're a rapidly growing tech start-up and every person on Our Team matters. We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together. With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values. AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow. That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us.
Event Specialist
User avatar
United States
Freelance
$20 - $60 per project 54 days left
Our onsite coordinators and producers deliver the highest quality event production for our clients. Common projects and tasks include welcoming and attending to guests, escorting VIP talent, installation of décor and activation units, light technical support, and general assistance to a variety of event vendors. This is a perfect job for anyone who wants to get their feet wet in the event industry and experience all the opportunities it offers. Required Education, Skills, and Qualifications Pass our planner skills assessment tests with a score of 85% or higher. Maintain a customer satisfaction rating of 90% or higher. Stay up-to-date with the latest event trends. Timely response to booking requests. Agree to offer 100% customer satisfaction. What we offer New clients through our planning tool. Opportunity to work with other planners on-site and build your portfolio. Online and in-person meet-ups to expand your knowledge & networks Qualifications Comfortable with the latest technology, including video conferencing. A demonstrated passion for events. Calm and resourceful under pressured situations. Keen ability to adapt to change.
Senior Project Manager
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Singapore
Full Time
51 days left
Atomatic is looking for a Senior Project Manager that is responsible for directing all aspects of the business and coordinating with various internal and external stakeholders for a digital health company that's on a mission to extend human healthspan and lifespan. RESPONSIBILITIES: - They will be the go-to person for everything involving every project’s organization, implementation, and timeline. - The quarterback on all projects of the company such as app development, web development, marketing campaigns, and manufacturing, from inception to completion - Coordinate people and processes to ensure that action plans are implemented on time and desired outcomes achieved - Utilize ClickUp as a centralized project management tool to track and manage all projects - Track, manage and report on project progress and results - Facilitate communications between the company's management, contractors, suppliers, and employees - Be present on all project meetings - Take accountability of deadlines and actively seek help if there are delays - Document all relevant internal and external information that will be required for each project - Recommend appropriate problem-solving methodologies and efficiency strategies - Ensure that every stakeholder is informed of the project scope and project timeline - Facilitate meetings to ensure all issues are reviewed and documented to minimize project delays and risks RESULTS: - Execute all project plans to ensure timely and accurate delivery of outcomes that adhere to design, process, and budget requirements REQUIREMENTS: - Bachelor’s degree in Management or relevant field (Business Administration, Marketing, Communication, Advertising) - 8-10 years of working experience in e-commerce and/or project management - Excellent management skills, note-taking skills, presentation, and attention to detail - Excellent oral and written communication - Knowledge of project management methodologies, best practices, and tools - Six Sigma Training or PMP Certification is a plus - Experience with vendor relationships is a plus If you think you are fit in the position above, click the online application form below and fill out the necessary information. Kindly upload a CV/ Resume with a file name format: LAST NAME_FIRST NAME. Online Application Form: https://form.typeform.com/to/C02ZH5fK Kindly fill the Job Title question in this format: POSITION APPLIED FOR | First Name, Last Name Applications received via online application form will be considered.
Trainer
User avatar
Romania
Full Time
44 days left
Title: Trainer - FULLTIME Location: Timisoara, Romania German or French (B1 level) MUST Job Responsibilities: Job Purpose: To understand the processes requirement followed by imparting knowledge and equipping the Workforce with the skill set in order to run the business as per the requirement Responsibilities: • Conducting inductions for New Hire batches. • Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies. • Training new advisors before they go live, for voice and accent, application and product and Business Communications. • Maintain attrition and throughput as per process guidelines • Rostering and tracking planned and unplanned leaves. • Resolving and escalating trainee concerns and issues. • Coach and counsel where-ever needed • Document Training reports and trackers • Conduct Pre & Post assessment to identify any red flags (if any) • Provide feedback to specific areas of opportunity • Provides Training Needs Analysis • Coach associates on DSAT with a clear understanding of process requirement • Conduct regular audits to check training effectiveness • Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality • Helps in creating training modules/curriculum • Other tasks that may be required/assigned by the supervisor/manager as required by the business • Identifying Red Flags (Poor Performers) and formulating an effective action Plan. • On floor training. Monitoring and auditing the calls. Coaching the advisors on the floor. • Keeping track of their performance.
Team Lead Operation
User avatar
Romania
Full Time
$25.9k - $29.4k per year 44 days left
Title: Team Lead Operation - FULLTIME Location: Timisoara, Romania German or French language proficiency is a must Key responsibilities · To motivate, develop and mentor team members in a dynamically changing environment · Drive process performance to achieve and exceed SLA deliverables · Lead and deliver complex client engagements that help identify, design, and implement creative business solutions for the company · Provide excellent customer service and determine the needs of the client. · Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance · Manage Shrinkage, Productivity, and control attrition · Manage dips in performance with adequate reinforcement plans proactively · People management and associated responsibilities like performance and development management · Ability to communicate well and manage relationships with internal and external contacts · Manage & delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs · Understanding of processes run by team and ability to bring in improvements and efficiencies within operations · Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness · Conduct Team Huddles to discuss process updates, feedbacks, and key focus points for the day · Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions · Able to mentor team in process & quality parameters · Perform Root Cause Analysis to identify key AFIs and create action plans/goals to improve · Create, Publish and Maintain operations related reports in a timely manner · Discover training needs and support in training to provide the necessary coaching on ground · Collaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance · Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Event Support Specialist - Singapore
User avatar
France
Full Time
39 days left
What you will be doing · Support all users of the platform before, during, and after their event · Run regular webinars for event organizers and exhibitors · Help the event team create content for attendees, exhibitors and organizers · Provide online and/or onsite support for events throughout their duration Your profile · Prior experience in customer service, support or project management · Experienced and/or interested in tech and events · Excellent interpersonal skills · Collaborative with the ability to work autonomously · Service oriented & empathetic toward clients · Startup mindset - ready to learn, adapt, and initiate quickly · Passionate, proactive, and involved · Optimistic and calm when under pressure · Fluent in English and local languages (any other language would be appreciated!)
Junior Event Project Manager - US
User avatar
France
Full Time
39 days left
What you will be doing · Advise and inspire event organizers to implement our solution to bring the best experience to their attendees, exhibitors, and speakers · Assist and train organizers to use the Swapcard platform · Develop a communication strategy with organizers to increase the app usage rate at events · Attend events to provide support for clients, attendees and exhibitors · Review each event with your organizer to prepare for the editions to follow · Achieve an expert-level understanding of our product and its offerings · You'll also have side missions according to your skillset (writing, design, videos, lead acquisition, automization, etc.) Your profile · Prior experience of 2-3 years in customer service, support or project management · Experienced and/or interested in tech & events · Fluent in English - any other language would be appreciated! · Excellent interpersonal skills · Collaborative with the ability to work autonomously · Service oriented & empathetic toward clients · Not afraid to set tools and workflows · Startup mindset - ready to learn, adapt, & initiate quickly · Passionate, proactive, and involved · Optimistic & calm when under pressure · Enjoy solving problems · Resourceful in critical situations
Event Support Specialist - US/LATAM
User avatar
France
Full Time
39 days left
What you will be doing? · Support all users of the platform before, during, and after their event · Run regular webinars for event organizers and exhibitors · Help the event team create content for attendees, exhibitors and organizers · Provide online and/or onsite support for events throughout their duration Your profile · Prior experience in customer service, support or project management · Experienced and/or interested in tech and events · Excellent interpersonal skills · Collaborative with the ability to work autonomously · Service oriented & empathetic toward clients · Startup mindset - ready to learn, adapt, and initiate quickly · Passionate, proactive, and involved · Optimistic and calm when under pressure · Fluent in English and Spanish (any other language would be appreciated!)
Salesforce CRM Manager
User avatar
Ukraine
Freelance
30 days left
A venture fund specialized in disruptive technologies (biotech, AI, fintech) is looking for Salesforce CRM Manager Key responsibilities: - Maintaince of CRM - Work with all business areas to define and agree the CRM platform (Salesforce) strategy - Provide vision, leadership and advance the business and user requirements - Support and accelerate the firm as a global centre of excellence for Pardot and Salesforce Suite - Maintain relationships with senior management in all business areas Necessary: - Salesforce certification We offer: — Competitive salary; — Flexible schedule; — Outstanding career opportunities for extraordinary employees (promotion, personal brand development, equity options); — Flexible wage terms; — Remote work; — Essential opportunities for wage growth; — Dynamic and friendly team.
Customer Success Advisor [Latin America]
User avatar
United Kingdom
Contract
$6 per hour 30 days left
What’s the opportunity? We are looking for an outstanding Customer Success Advisor to join our Customer Support/Success team. Your goal every day is to support our customers we all their queries and provide them with outstanding customer support. The hours for this position will vary depending on business requirements. However, it is essential that the person who is chosen for this role can work for 8 hours per day, 5 days per week with occasional working weekends. Please note that this is a contract role, paid $6.50 by the hour. Responsibilities: * Answer a variety of customer queries via different channels, including live chat, e-mail, and WhatsApp. * Reach sales & retention targets to ensure the customer experience is maximized. * Educate our growing customer base in the use of our tools and the technology which backs it up. * Become an expert in every aspect of our products & be a true advocate for our customers. * Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency * This is an important one, you will have a voice in how we operate, and you will be given the credit you deserve for your success. * Investigate technical issues and provide ideas for fixes. Requirements * Fluent in English * Native Spanish (Latin America) * Experience working remotely is an advantage * Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard). * 1+ years in a Customer Service role responding to large volumes of emails and chats. * Strong communication skills, some of our team members are located in other offices. * Experience in ticketing and/or live chat software is desirable (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.) * Genuine desire to create the best customer journey possible. * Able to explain complex concepts in easy to understand language. * Portuguese (Brazil) is desirable Who are we? UENI is a SaaS platform for Small Business Owners. Unlike DIY website builders that only provide a toolkit but expect the business owner to do all the work, we combine technology with human support and do all the work for them. Website, SEO, Google My Business verified listing, hosting, custom domain, and 1-1 coaching are just some of the services we offer, at a price point much more affordable than any digital agency would. A Small Business Owner can join our platform without knowing anything about computers and, 3 days later, have a state-of-the-art online presence that puts big brands to shame. Already trusted by over 600,000 thousand small businesses across 11 countries, UENI is the one-stop shop for all the tools a small business needs to grow. Founded in 2014, we have already raised over $30 million from Angel Investors. We are a team of 70+ people working remotely from 11 countries. We take pride in our professional, learning-oriented, and friendly working environment that values constantly doing our best in every aspect of our work.
Account Support Specialist
User avatar
United States
Full Time
$38k - $42k per year 24 days left
Account Support Specialist We are hiring a talented Account Support Specialist to our rapidly-expanding team. If you are a high-energy team player with excellent customer service skills, this is your opportunity to advance your career with an outstanding company. Responsibilities: - Work directly with the local Territory Account Manager to service key accounts - Build and maintain relationships in existing accounts held by the company - Provide excellent customer service to top clients through in-person visits and multiple modes of communication - Help troubleshoot problems with clinical orders, client accounts and other related issues - Respond to customer requests and questions - Provide administrative support to the territory, interfacing with multiple other departments in the company - Support territory expansion and sales performance through pipeline building and prospecting alongside the Territory Account Manager - Travel to customer site upon request Qualifications: - High school diplomas is required, but an Associate or Bachelor's degree is strongly preferred - Excellent communication and interpersonal skills and dedication to customer satisfaction - Proficient in basic computer software systems including MS Office and MS Excel, with a strong attention to detail -Self-motivational, works will with a team but also able to work independently -Excellent time management and organizational skills and the ability to multitask and prioritize Interested applicants send resumes to rosalind.jones@nationallabs.com
Virtual Assistant (Remote)
User avatar
United States
Full Time
$300 - $800 per month 24 days left
We are currently looking for smart and energetic candidates to join as Virtual Assistant for our Customer Care/Operations Team serving the Americas time zone. Responsibilities Customer Follow-up Understand customer needs Process new customer requests Review and answer online chats Review and answer voicemails and phone calls Review and answer company WhatsApp messages Review and answer customer Emails Customer Management Create working relationships with customers Provider exceptional customer service Delight customers with professionalism, relationship, and results Coordinate active communication between patients and providers Train the customer team on basic functions of our CRM. Customer Pipeline Management Prioritize customer requests based on needs Contribute towards meeting monthly customer goals Identify challenges and resolve issues related to coordination efforts Communicate clearly and professionally both verbal and written Represent the company and its products in an ethical and professional manner Required Skills Timing - 9AM - 6PM MST Proficient in oral and written English and communication Ability to analyze information professionally Basic technical support knowledge and computer skills background, use spreadsheet, word processing, presentation, and email software applications Effective listener and understanding customer expectations Ability to work remotely, reaching international customer base Use the latest communication technologies such as Skype, Online chat, WhatsApp, Emails etc. If interested, please send us your CV to email: assistant.va1@placidway.com We will be in touch with the best candidates to schedule interviews
Program Coordinator
User avatar
United States
Full Time
$43k per year 18 days left
Position Description Key Responsibilities: We seek a new full-time member of our team, based in downtown Boston prior to the pandemic and currently working remotely, to support the operations of the Workforce Training Fund’s various programs. The Program Coordinator – WTFP will support program staff and constituents of the Workforce Training Fund’s various programs. The key responsibilities related to this work are outlined below: 1. Provide administrative support for the WTFP program, which includes data entry & management, records maintenance, coordination with other agencies to review compliance, communication with grantees, and coordination of team activity 2. Provide exceptional first-point-of-contact customer service to businesses and training providers interested in, or actively participating in, one or more WTFP programs; providing technical assistance and conducting regular follow-up with constituents to problem solve and resolve issues 3. Coordinate activities throughout the entire grant lifecycle following standard protocols, including review of submissions for completeness, verifying policy compliance, reviewing proposed grant budgets for mathematical errors, preparing agreements, and processing reimbursement requests 4. Work with other team members to identify trends in support needs and help design solutions for recurring questions and issues. 5. Maintain knowledge of CommCorp programs and direct interested parties to additional resources and other sources of information. 6. Perform other tasks as require Knowledge, Skills and Abilities: · This is a role that includes significant time supporting customers. We are seeking a team member with customer service experience and who enjoys working with customers to get to a positive resolution. · Qualified candidates should be dependable, resourceful, enthusiastic, proactive, detail-oriented, disciplined, and highly-organized; · Excellent technology skills; proficient in Microsoft Office Suite including Excel, and Word as well as experience with CRM databases such as Salesforce; Helpdesk experience a plus · Excellent written/verbal communication skills · Interest and ability to adapt the responsibilities associated with this position in a growing and transitioning program · Critical thinking and problem-solving skills are essential · Ability to multi-task and prioritize when handling multiple projects and tasks simultaneously. Qualifications: · Excellent English written/verbal communication skills (bi-lingual Spanish is a plus) · 1-3 years of administrative experience in customer-facing role · BA/BS strongly preferred · Basic computer skills (MS Office and beyond) · Proficiency with Excel · Comfort and ability to adopt new software platforms Workforce Training Fund Program (WTFP) The mission of the Workforce Training Fund is to provide Massachusetts businesses with the resources to invest in their workforce and improve employee skills, and to maintain the economic strength and viability of the Commonwealth’s businesses. For more information about the Workforce Training Fund, please visit: http://workforcetrainingfund.org/ Candidates that meet all the minimum qualifications may apply by sending a resume and cover letter to: HrApplicant@commcorp.org
Customer Success Director [Remote]
User avatar
United Kingdom
Full Time
15 days left
Are You A Veteran In The Online Marketing & Tech Space Looking For Your Next Leadership Opportunity? Join The World's First Content Amplification Platform And Implement Your Vision Of A World-Class Customer Experience Tell me if this sounds like you… You’ve been in a senior role at an online marketing or tech company for a few years now and you’re great at what you do. You love the fast-paced, high-growth environment. And you’re absolutely obsessed with great customer experience because it’s directly tied to a company’s long-term success. It's only by wow-ing your customers at each step in their user journey that you can make them life-long customers, right? But… You’re looking for something new. A new challenge; a new leadership opportunity... If this is you, this role might be exactly what you're looking for. With us, you'll: Be responsible for designing and leading our entire customer journey Become our customers’ strategic partner and have a direct impact on the success of their businesses Join a rapidly growing start-up of 50 people (and counting) Encourage a customer-centric culture within our team and coordinate our internal resources to constantly improve the customer experience It's a BIG task. So if you're up for it, this page could literally change the course of your career. But only if you keep reading. First, though, a little bit about us. Who We Are AmpiFire.com helps small businesses compete with large corporations for exposure online. Typically the giants have a huge advantage, but we level the playing field. We do this by publishing content about our clients on some of the world's biggest websites. And we've been incredibly successful at it. In fact, we've almost doubled our business year on year. To grow this fast, we've focused most of our energy on sales. But to grow even more, we have to massively improve our customer experience, satisfaction, and loyalty. And that's why we need you to come in and take the lead. As our Customer Success Director, your number one priority is mapping out and implementing a seamless customer experience from A to Z. That means maintaining: High usage rates Low churn rates Increased customer lifetime value [LTV] High upsell conversions High customer satisfaction levels across the company But what's in it for you? Why would you want to join us? 6 Reasons To Join AmpiFire As Our Customer Success Director 1. Run Your Own Show This is a leadership role where you'll work closely with our CEO and CTO to develop and implement our vision for customer success. But it's your show to run. We trust in your experience to make the right decisions and meet our company objectives. So there won't be any micromanaging or hand-holding. Of course, we'll support you in any way we can because your success matters. But you're in charge of this department including hiring and growing your team. And you'll be responsible for making sure that every one of our clients is successful using our powerful content marketing and distribution tools. If you're ready for this level of responsibility, join our team. 2. Let Your Problem Solving Skills Shine We know that designing a customer journey strategy is a challenge. Especially because two customers are never the same. A generic, one-size-fits-all experience is not what we’re looking for. So you’ll have to know how to segment our users and meet their specific needs, at scale. If that wasn’t enough, your ability to balance our "big picture" needs with the details that customers care about will be just as important. You'll be responsible for a lot in this role. But since making data-based decisions is your superpower, we trust that you’ll build and maintain a customer experience that meets and exceeds our customers’ expectations. If you're passionate about finding the best solutions to unique customer experience challenges, this job is for you. 3. Stability You Can Count On Unlike most startups, you won't have to worry whether the company will be around next year. We've been profitable since day one. And we have money in the bank, so we're not relying on the next bank loan or investment round to keep going. Join us, and you will enjoy a unique mix of stability and fast growth. 4. Make A True Difference To Our Customers Our customers' businesses depend on getting exposure online. If they do, they'll thrive. If they don't, they're in trouble. We serve small businesses almost exclusively. And we understand that for our society to succeed, small business has to as well. That's why your role in making sure our customers get the most out of our product is so crucial. If you're successful at it, they'll be successful, too. You won't be supporting some anonymous executives. These are real people with real stakes. Join our company and help make a true difference. 5. Fun And Supportive Work Environment We're a tight-knit group of people from around the world. Once a year, we all go on a trip to
Remote Python Developer
User avatar
United States
Contract
$40 - $45 per hour 13 days left
Open position for a Python developer. Looking for a Python developer with solid experience in Django/Flask. Cloud computing such as AWS and experience working with Docker/Kubernetes is a plus. Have knowledge of the Django web framework. Strong experience using Web Services and API's in python.
Remote Customer Service Advisor - United Kingdom Only
User avatar
United Kingdom
Full Time
$19.8k per year 8 days left
Salary: £19,760 Hours: 40 hours per week, 8am to 8:30pm Monday to Sunday Location: Work from home (United Kingdom ONLY) Hello, we're Utility Warehouse You probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years. We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue. We provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life. And we know we’re onto something - we have been Which? awarded for 10 years running - but we’re only just getting started… Want a sneak peak into what it’s like to work for us? https://vimeo.com/showcase/6052297/video/341298006 About the role As part of our award-winning Customer Services team, you'll manage account related queries such as understanding bills and tariffs across both our Energy and Telecoms products. This role is very fast paced; You'll receive a high volume of short, simple, friendly conversations with our customers each day - all whilst working to achieve first contact resolution. In the future, this role could expand to also include simple queries from our technical and financial customer services as well. This isn’t a role for the faint-hearted. No two customers, problems, or resolution journeys are the same. You will be empowered to provide customers with support, advice and the peace of mind that their current issue is resolved. Responsibilities You’ll be the first point of contact and support for our customers’ queries You’ll work towards a number of KPIs such as average call handling time, customer satisfaction and call transfer rates Who we’re looking for We are looking for someone with strong customer service experience that feels satisfaction from resolving a customer issue. Customer service experience A great listener who remains calm under pressure You love working in a fast-paced and changing environment You are motivated by KPIs and value feedback You have a dedicated work space with a secure internet connection Don’t forget though, you’ll need to be eligible to live and work in the UK. What you’ll need We will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum requirement for internet speed is 10Mbps Download and 4Mpbs Upload. A dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or space that is shared by other household members The perks of working for us! As an award-winning FTSE 250 company we offer stability, recognition and career progression. In addition to your annual salary and bonus, you’ll also benefit from 25 days’ holiday (plus bank holidays), a pension scheme and share options. A starting salary of £19,760 pro rata and the opportunity for salary increases as you gain knowledge 33 days of holiday including bank holidays - We are open on Bank Holidays. Full equipment provided Pension scheme and other great benefits such as our share scheme Full remote IT support Four weeks of intensive virtual training and onboarding enabling you to be fully competent in your role within three weeks If you think this could be the role for you or want to be part of UW’s growth, apply now here: https://jobs.lever.co/utilitywarehouse/0b798e30-602f-45a9-90e2-d48b43d7aba6/apply PLEASE NOTE YOU MUST BE BASED IN THE UK TO APPLY
Customer Support Specialist
User avatar
United Kingdom
Full Time
less than 24hrs left
**WANTED: Highly Motivated And Process-Oriented Customer Support Agent To Help Us & Our Awesome Clients Succeed Even Further** This is a full-time remote position and we're looking for people that can work according to PT (GMT -8) or CST (GMT +8) timezones! **Your role** You’re going to be helping our clients and customers to solve issues and questions regarding the powerful tools we supply them. This will bring them more success. If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you. We’re helping small businesses, agencies, and entrepreneurs grow faster and raise the standard of quality for their customers like we do for our own. **Your Responsibilities Will Include:** Management of open customer support tickets within our Help Desk software. Moderation of our private online communities, encouraging quality discussion between our users and making sure that any issue is correctly taken care of. Helping our webinars and training run as smoothly and with as much engagement as possible. Being the bridge between our users and our development/product team to make sure that all the issues are addressed. Making sure our customers can find training topics as needed. Helping us provide all the instructions and advice our clients may need, so they can best use our tools and their powerful feature for their own success. You’ll be provided with everything you’ll need for success, including: Proven and tested scripts, processes, and training to support all your work and tasks. Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well. A valuable opportunity to learn, grow, and become an even more successful customer success professionals, with a company founded on the values of continual learning and growth. The opportunity to have fun every day with a team of passionate, hard-working people just like you!! **Preferred Skills And Experience** Process Driven: You know how to follow defined processes and routines, and learn with that. You can keep up with a task list and understand priorities to make your day more productive and achieve better results. Improvements Seeker: You like to see processes and how they can go better. Our clients and we have to follow routines, of course, but why not think of how they can be better executed? Positive Mindset: You should be able to deal with eventual unsatisfied customers and to provide awesome assistance to revert that customer’s impression. Coachable: You will master your role by working with both our support manager and your fellow support associates. An open mind and desire to improve will propel your performance forward. Team Oriented: Our team thrives on close collaboration and good-natured competition. As part of the support team, your positive working relationship is as important to us as it is to you. Self-Starter: Because you will be working from home, it’s essential for you to be able to manage your time well and efficiently handle your own schedule. Agile: Maybe a few steps are not yet traced (or they’ve changed!), so you have to be able to take decisions and actions quickly to keep our work done and our clients happy. Previous Customer Success Experience: A nice history of success in B2B businesses’ customer success role/support making their customers happy. Impeccable written and spoken English: We don't care if you're a native English speaker as long as you can serve our clients flawlessly. If you do not have this experience on your resume, you will not be considered for the job. If this role sounds like the ideal opportunity for you right now - **Apply Now!** https://ampifire.applytojob.com/apply/oYeO0cYTpq/SolutionDriven-Customer-Support-Specialist?source=RemoteHub **About us** We're a rapidly growing tech start-up and every person on Our Team matters. We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together. With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values. AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow. That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us. Durata contractului: 43 de luni Job Types: Full-time, Contract
Skilled Key Account Manager
User avatar
United Kingdom
Full Time
less than 24hrs left
**WANTED: Highly Motivated, Communicative And Skilled Key Account Manager To Help Us & Our Awesome Clients Succeed Even Further** This is a full-time remote position! **Your role** You’re going to be helping our clients and customers to solve issues and questions regarding the powerful tools we supply them. This will bring them more success. If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you. We’re helping small businesses, agencies and entrepreneurs to get back on their feet grow faster and raise the standard of quality for their customers like we do for our own. **Your Responsibilities Will Include:** Management of open customer support tickets within our Help Desk software. Onboarding new customers and making sure they know the exact plan to achieve their success. Moderation of our private online communities, encouraging quality discussion between our users, and making sure that any issue is correctly taken care of. Being the bridge between our users and our development/product team to make sure that all the issues are addressed. Making sure our customers can find training topics as needed. Training and reinforcing processes and standards for our clients and customers both via email or telephone. Maintaining a routine of meetings and calls with our customers to understand their expectations and make sure they have all the information they need. Helping us provide all the instructions and advice our clients may need, so they can best use our tools and their powerful feature for their own success. Collecting and analyzing satisfaction surveys from our clients, addressing issues and making sure we provide the best service possible to them. Collecting and analyzing reports to create plans on how to improve each client’s results. You’ll be provided with everything you’ll need for success, including: Proven and tested scripts, processes, and training to support all your work and tasks. Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well. A valuable opportunity to learn, grow, and become even more successful customer success professional, with a company founded on the values of continual learning and growth. The opportunity to have fun every day with a team of passionate, hard-working people just like you!! **Preferred Skills And Experience** A College graduate Exceptional English and Communication skills - both written and oral Has experience with software and can handle technology very well Has experience in sales, customer support or key accounts management Knows how to guide your clients and how to nurture relationships with them Knows how to identify opportunities and how to deliver it for the customers Understands the big picture and how each process and action might help the company Is coachable and knows how to give and receive feedback Self-motivated and capable of organizing your routine efficiently If this role sounds like the ideal opportunity for you right now - **APPLY NOW **using this link: https://ampifire.applytojob.com/apply/HPUQ4EDspw/Skilled-Key-Account-Manager?source=RemoteHub **About us** We're a rapidly growing tech start-up and every person on Our Team matters. We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together. With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values. AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow. That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us. Durata contractului: 24 de luni Job Types: Full-time, Contract, Freelance
Self-Driven Community Manager
User avatar
United Kingdom
Full Time
less than 24hrs left
**WANTED:** Highly Motivated Self-DrivenCommunity Manager To Help Our Customers Be Heard & Deliver Our Marketing Messages This is a full-time remote position! **Your role** Interacting with our community via social media forums to deliver our teachings to our customers by answering posts and comments, announce updates, and listen to our members for possible future developments. We are looking for someone with experience in the field that will keep our community engaged and exciting. You will communicate with customers primarily on Facebook; however, some email and direct messaging will be involved as well. If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you. We’re helping small businesses, agencies, and entrepreneurs to get back on their feet, grow faster, and raise the standard of quality for their customers like we do for our own. **Your Responsibilities Will Include:** Manage our forums on social media. Develop social media strategies and presentations to clients. Evaluate metrics, monitor, track, and report on feedback and online reviews. Provide engaging text, image, and video content for our social media forums and professional accounts. Build relationships with customers. Setting and implementing social media and communication campaigns to align with marketing strategies. Provide support to customers on various communication channels. Analyze issues and address solutions including the many departments of our company. Build community and boost brand awareness. Engage with our online community and respond to comments and requests. Devise and implement community communication initiatives. Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency. You’ll be provided with everything you’ll need for success, including: Proven and tested scripts, processes, and training to support all your work and tasks. Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well. A valuable opportunity to learn, grow, and become even more successful customer success professional, with a company founded on the values of continual learning and growth. The opportunity to have fun every day with a team of passionate, hard-working people just like you!! **Preferred Skills And Experience** Social Media knowledge. Experience with content creation and Social Media management. Ability to critically analyze and optimize results on each platform. Basic knowledge of Ads on various platforms. Creativity, autonomy, and proactivity. Proven work experience as a community manager. Experience planning and leading community initiatives. Ability to identify and track relevant community metrics. Ability to interpret website traffic and online customer engagement metrics. Excellent verbal communication skills. Excellent writing skills. Excellent interpersonal and presentation skills. Knowledge of online marketing. Attention to detail, critical-thinker, and problem-solver. A degree in communication, English, journalism, marketing or related field is preferred. Proficiency with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential. Two years of experience managing virtual communities and forums, or customer support. Knowledge of marketing trends and techniques. Superb time management skills. If this role sounds like the ideal opportunity for you right now APPLY NOW using this link: **https://ampifire.applytojob.com/apply/z3lAwmV24R/SelfDriven-Community-Manager?source=RemoteHub **About us** We're a rapidly growing tech start-up and every person on Our Team matters. We provide flexible working hours and location independence to ensure a healthy work/life balance so we can all continue to work and grow together. With over 30+ people across 10+ different countries working with us now, you'll get to interact with a whole host of characters from all walks of life, with many shared values. AmpiFire grew from a need to “Level The Playing Field” against bigger businesses that bully smaller competitors, even when ‘the little guy’ serves their customers and communities better! So we Empower The Underdog by getting them greater exposure and attention online – allowing them to spread their message in a way that really has an impact and lets them grow. That is Our Mission – and that will be the noble cause you become part of (and get rewarded for) when you join us. Job Types: Full-time, Contract
Customer Returns Specialist (Morrisville, NC)
User avatar
United States
Full Time
33 days left
As the leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are looking for a Customer Returns Specialist to join our Repairs team in our Morrisville, NC offices. The Customer Returns Specialist will help play a key role in maintaining the utmost in customer satisfaction in customer service returns and tracking all orders and status reports. Customer satisfaction is to be maintained through ownership and working with team-members and other departments, as needed, to reach resolution on all customer requests as well as proactively keeping customers informed. Primary responsibilities: - Process customer returns promptly according to established department policies and procedures. - Respond promptly to all customer requests for information, general inquiries, or follow-up. - Provide proactive reports, data, follow-up, etc., to keep customers, both internal and external, informed as to the status of their returns utilizing inputs from all internal and external sources. - Review open returns daily for completed returns – generate quotes to customers for POs when applicable. - Instruct shipping to ship completed returns to customer promptly – Notify Customer. - Responsible for data entry using Microsoft Dynamics AX. - Run weekly RMA status meeting with department. - Develop a general understanding of all relevant Clever Devices products. - Contributes to the development and maintenance of standards, policies, and procedures regarding customer returns. - Regularly provides feedback on the soundness and effectiveness of the Customer Returns - Department’s policies and procedures. - Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the Customer Returns area. - Provides back-up support to other group members in the performance of job duties as required. - Professionally handle incoming requests from external and internal customers and ensure that issues are resolved both promptly and thoroughly. - Thoroughly and efficiently gather customer information and educate the customer where applicable. - Maintain a balance between company policy and customer benefit in decision making. - Handles issues in the best interest of both customer and company. - Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. Skills required: - 5+ years experience in B2B customer service, preferably in a technical organization required. - Must be detail-oriented. - Must posses the ability to communicate directly with external customers, as well as across all levels of Clever Devices. - Negotiation and influencing skills are required. - Superior troubleshooting skills with ability to organize & prioritize numerous complex tasks - Intermediate to advanced PC skills, specifically with Excel, as well as ability to use ERP programs such as Microsoft Dynamics AX/D365. - Highly developed sense of integrity and commitment to customer satisfaction. - Demonstrate passion for excellence with respect to treating and caring for customers. - Must have the ability to maintain a pleasant, patient, and friendly attitude when dealing with high priorities and difficult situations. - Must have the confidence and ability to make difficult decisions in short timelines. - Willingness to work a flexible schedule and occasional overtime when needed. - Possess a dedicated work ethic and team player mentality. - Can Perform occasional light lifting, no more than 20 lbs. - College degree preferred.
We are looking for a qualified Payroll Clerk to assist in all activities regarding the company.
User avatar
United States
Freelance
8 days left
In starting a career with Ascena Retail Group, Inc. you will be a part of a revolution in Fashion and you will also be a part of a company that sets you up to succeed in your career. Welcome to Ascena Retail Group, Inc. careers desk. Your resume would be reviewed by our talent acquisition team, At Ascena Retail Group, Inc. we provide end-to-end solutions and services in data warehousing, big data and analytics, and marketing applications that enable you to become a data-driven business… one that’s positioned to increase revenue, improve efficiency, and create the most compelling experience for our customers. The job was made available due to the upgrading of our huge online customer database, our aim is to target employees who will work from home or anywhere of their choice at any time that does suit them as this is strictly a remote job. We are looking for a qualified Payroll Clerk to assist in all activities regarding the management of employee compensation in the company. You will undertake a variety of tasks such as entering payroll information, calculating wages, and making payments. An excellent payroll clerk has a great understanding of the concept of confidentiality. You will be experienced in entering data with attention to detail and will have good math skills to make the necessary calculations. The ideal candidate will be a thorough professional with good communication abilities. The goal is to carry out all payroll procedures with speed and accuracy. Your secondary duties would be to report to your Supervisor who would be attached to you online. He /She would assign logs of duty to you daily. You would be required to work according to instructions, using the Microsoft Office tools and the Accounting software. Now the function of the Accounting software is to arrange, formalize, manage and send the data you have processed to your supervisor via E-mail. As for your duties, Your supervisor/ hiring manager will assist you with any difficulties by email. You can as well work overtime, and you are 100% assured of getting paid for it. Work hours are flexible, and you will be paid $35/hr during training and $40/hr when the training program has ended
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