Remote Technical Support Jobs

Your future is Fujitsu At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better. Shape your world To join our team in Portugal, we are now recruiting multilingual team members, fluent in Dutch, to support users who contact our service desk. You will offer assistance to customers and ensure they have a high-quality experience with Fujitsu, as well as work closely with your team colleagues to give a quality service to our final customer. You’ll be instigating and driving cultural change to shape an environment in which teams can provide better, faster, more effective solutions, by building upon your existing knowledge and ability. And by shaping your world around working your way, you can shape the way the world learns, travels, buys, lives and works. Your experience Previous experience in the responsibilities described Fluency in English and Dutch Good communication skills and team work ability Ability to problem solve and think critically Customer oriented Key Performance Indicators Ensure users have a good experience with Service Desk We offer: Work life balance Competitive salary Life insurance and Private health insurance extensive to family members and since the first day of employment International career in a dynamic and enthusiastic environment Training and internal career progression plan upon hiring Several discounts available with our partners The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion Shape the world and work your way We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all. If you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at Fujitsu.

Your future is Fujitsu At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better. Shape your world To join our team in Portugal, we are now recruiting multilingual team members, fluent in German, to support users who contact our service desk. You will offer assistance to customers and ensure they have a high-quality experience with Fujitsu, as well as work closely with your team colleagues to give a quality service to our final customer. You’ll be instigating and driving cultural change to shape an environment in which teams can provide better, faster, more effective solutions, by building upon your existing knowledge and ability. And by shaping your world around working your way, you can shape the way the world learns, travels, buys, lives and works. Your experience Previous experience in the responsibilities described Fluency in English and German Good communication skills and team work ability Ability to problem solve and think critically Customer oriented Key Performance Indicators Ensure users have a good experience with Service Desk We offer: Work life balance Competitive salary Life insurance and Private health insurance extensive to family members and since the first day of employment International career in a dynamic and enthusiastic environment Training and internal career progression plan upon hiring Several discounts available with our partners The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion Shape the world and work your way We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all. If you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at Fujitsu.

At MHW, we’ve reinvented the way emerging beverage alcohol products go to market in the United States and provide market-leading solutions for market access, sales fulfillment, and compliance management to producers and importers of beverage alcohol globally. MHW exists to provide efficient access to one of the most highly regulated consumer markets in the US. Efficient access allows entrepreneurs to thrive, innovation to take hold, and investment to be effective. We are looking for an individual responsible for providing front line support for networked end users. This individual will manage issues, and proactively manage desktop and laptop configurations to ensure maximum uptime. He/She will need to handle a wide range of issues including basic Windows support, networking troubleshooting, PC/laptop configurations and rebuilds, printer support and troubleshooting, installation of basic PC components and implementation of software upgrades. In addition, the position will provide first line application support for the MSOffice365 suite of products. The position is located in our Manhasset, NY based office. This is a multifaceted role in a dynamic and fast-paced company in the beverage alcohol industry. As a strong candidate for this position, you are: · A Seasoned Technology Professional: You have educational or comparable work experience in standard desktop and laptop configuration and maintenance, printer configuration and maintenance, support of standard office suite production including Office 365 and email. · A Team Player: We are a leader in our industry with a start-up mentality and many exciting business initiatives on the horizon. We work as a team to achieve successful implementation of our initiatives and company goals. You welcome the opportunity to roll up your sleeves and jump into whatever is needed, while balancing varying levels of responsibilities and multiple work streams. · A Relationship Builder: You are an effective and proactive communicator with the ability to build and uphold strong relationships and transparency with internal management and staff, as well as outside vendors and partners. · Results Oriented: You have demonstrated success in delivering results, overcoming obstacles, and driving change in a high growth business. You embrace challenges and aren’t afraid to contribute to overall IT strategic planning as well as execute daily tasks. · A Business Partner: You are forward-thinking with the ability to leverage your day-to-day experience into proactive solutions to challenges to the users and the organization. As a successful individual in this role, you will: · Work closely with IT leadership and teammates to address user issues in a timely manner, define and refine work scope and priority, communicate solutions in a timely manner and identify and propose solutions to recurring issues within the user base. · Monitor and address user issues in a proactive manner, with focus on addressing potential issue before they can impact the business environment. · Actively track, report, and communicate on project tasks, timelines, milestones, and overall quality of project activities and deliverables Benefits: · Medical, Dental, 401K, Paid Time Off, Paid Holiday’s, FSA (Flexible Spending Account), Employee Assistance Program MHW was named a Top Employee-Retention Company by Force Brands - Join us as we continue driving innovation and evolution in the beverage alcohol industry!

Technical Support/ warhouse managment Blue Yonder Role description Blue Yonder is a warehouse management suite and we are looking for a techno functional Candidate. More details below: Roles and responsibilities: Validate requirements, design, configure and implement solution on BlueYonder /JDA WMS Design interfaces in Blueyonder/JDA WMS using Integrator, DDA Development, MOCA Programming, Reports, Label, Page Builder Interact closely with Development services in modification development, quality delivery and organizing demonstrations with customers on modifications. Participate in various Customization related discussion Perform Unit Testing Go-Live & Hyper-care Support Required Education and Experience: Strong Functional, Technical and Development knowledge in BlueYonder /JDA Warehouse Management (Discrete) versions. solid knowledge of RDBMS solid knowledge with Oracle PL/SQL. solid knowledge with Linux shell scripting. familiar with Java Groovy Scripting. Interact closely with Development services in modification development, quality delivery and organizing demonstrations with customers on modifications. Excellent troubleshooting and analytical skills, ability to handle multiple complex problems Good BlueYonder /JDA WMS operational processes ( Inbound/Outbound/Inventory ) knowledge Rollout Creation and Deployment Knowledge. What we offer? Stable job in professional team, remote work, Interesting path of career in an international organization, Consistent scope of responsibilities, B2B concract or FTE salary depends on experience and knowlage

Ready to sharpen your iOS skills supporting customers of Fortune's #3 top company, a global tech giant? Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. As a Customer Service Advisor at our Langhorne call center site, you’ll shine if you have a passion for learning and supporting technology, connecting with customers and providing creative solutions. Familiarity with iOS and/or macOS, or comparable technology, is preferred, but we will train you to make sure you succeed! For immediate consideration for this customer service role, text "SYKES Langhorne" to 97211 Work with us at our call center and you’ll enjoy: $14.00 per hour Full-time schedules (40 hours/week) 100% Paid Training in iOS technologies A career-defining experience A team with a passion to set you up for success. Full benefits package including medical, dental, vision & life insurance Company-match 401(k) retirement plan Paid time off 100% free college tuition program after one year of employment Required qualifications, skills and experience Apply with us if you possess: At least 18 years old A high school diploma or GED Excellent communication skills, both written & verbal Ability to pass a background check Ability to work a flexible schedule including days, nights, and weekends

Customer Service Representative (French\Dutch\German\Italy) *Only EU Country Candidates are qualified for this position CSR Opportunity is a remote from GREECE. One who is from abroad country must have to relocate to Greece. Client provide complete relocation support which includes Flight ticket, Accommodation, assistance and real estate fee. Benefits: • Competitive monthly salary + 2 extra salaries per year • Private Health Insurance • Numerous benefits and discounts • Professional development and growth opportunities Job Description: • No technical skills required. • Full training by certified instructors • Respond to eCommerce client’s requests through multiple communication channels (e-mail, chat, and phone) • Maintain solid customer relationships by handling their inquiries and concerns (i.e., order upselling, troubleshooting, fraud order and returns) • Be knowledgeable about given promotions and inform customers about new offers • Answer questions about given products and services, improving customers’ lives by helping them access the quality of customer experience they’ve come to expect from client.

We have been a 100% remote-first company since 2014. Our headquarters are in Washington DC. 🎥 What are we doing at Uscreen? Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business. We are revolutionizing the way that video-based entrepreneurs & creators monetize their content. Uscreen has grown from 30 to 100+ employees over the last year — with the best yet to come! Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices. 10,000+ video creators build, market, and sell their content with Uscreen — and they generate hundreds-of-millions of dollars in revenue doing it. 🚀 What you’ll do *Craft high quality, easy-to-follow content for our Help Center *Quickly grasp, distill, and translate technical features and workarounds into a format that is easily digestible for clients of all technical levels *Remain up-to-date with our constant product updates and proactively update help guides based on priority *Maintain a meticulous, methodical organizational system for prioritizing both updated and new help guides *Meet or exceed content creation deadlines *Use Github to deploy new code to our internal testing and documentation environment *Work closely with all client-facing teams and platform Product Managers; regularly receive and implement feedback with ease 🔥 Do you have what it takes? *Impeccable sense of grammar and punctuation (American English) *2+ years of experience managing content *2+ years of experience writing (with writing samples to support) *Ability, or willingness to learn, Ruby and Javascript *Experience in SaaS *Experience writing/editing scripts for videos *Detail-oriented with strong organizational skills *A functional workstation & quiet working space *Able to overlap a minimum of five (5) hours with our Washington DC-based team. (9am-5pm Eastern Time). We strongly prefer someone located in the following time zones: UTC – 3, UTC – 4, UTC – 5, UTC – 6, UTC – 7, UTC – 8. 🎯 Bonus if you have: *Experience using Github *Experience in software engineering or software development ✔️Are you interested in applying? Click the “Apply” button and fill out the short form We review the applications and email candidates who qualify for the second round The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions. After we review the submissions, we will organize a Zoom interview with the successful candidates.

Title: Team Lead Operation - FULLTIME Location: Timisoara, Romania German or French language proficiency is a must Key responsibilities · To motivate, develop and mentor team members in a dynamically changing environment · Drive process performance to achieve and exceed SLA deliverables · Lead and deliver complex client engagements that help identify, design, and implement creative business solutions for the company · Provide excellent customer service and determine the needs of the client. · Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance · Manage Shrinkage, Productivity, and control attrition · Manage dips in performance with adequate reinforcement plans proactively · People management and associated responsibilities like performance and development management · Ability to communicate well and manage relationships with internal and external contacts · Manage & delegate daily volumes within the team and coordinate activities to ensure daily BAU delivery is in line with customer KPIs · Understanding of processes run by team and ability to bring in improvements and efficiencies within operations · Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness · Conduct Team Huddles to discuss process updates, feedbacks, and key focus points for the day · Answer and manage client queries/complaints across LOBs, rectify issues, and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions · Able to mentor team in process & quality parameters · Perform Root Cause Analysis to identify key AFIs and create action plans/goals to improve · Create, Publish and Maintain operations related reports in a timely manner · Discover training needs and support in training to provide the necessary coaching on ground · Collaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performance · Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

What you will be doing · Support all users of the platform before, during, and after their event · Run regular webinars for event organizers and exhibitors · Help the event team create content for attendees, exhibitors and organizers · Provide online and/or onsite support for events throughout their duration Your profile · Prior experience in customer service, support or project management · Experienced and/or interested in tech and events · Excellent interpersonal skills · Collaborative with the ability to work autonomously · Service oriented & empathetic toward clients · Startup mindset - ready to learn, adapt, and initiate quickly · Passionate, proactive, and involved · Optimistic and calm when under pressure · Fluent in English and local languages (any other language would be appreciated!)

A venture fund specialized in disruptive technologies (biotech, AI, fintech) is looking for Salesforce CRM Manager Key responsibilities: - Maintaince of CRM - Work with all business areas to define and agree the CRM platform (Salesforce) strategy - Provide vision, leadership and advance the business and user requirements - Support and accelerate the firm as a global centre of excellence for Pardot and Salesforce Suite - Maintain relationships with senior management in all business areas Necessary: - Salesforce certification We offer: — Competitive salary; — Flexible schedule; — Outstanding career opportunities for extraordinary employees (promotion, personal brand development, equity options); — Flexible wage terms; — Remote work; — Essential opportunities for wage growth; — Dynamic and friendly team.

The company is looking for a technical customer support agent to build a world-class organization serving all its clients. In this role, we will look to you to lead our technical support efforts, create best practices, and manage high levels of customer satisfaction! In customer support, you'll be talking to users over live chat. Our goals are to be responsive, delightful, and to help create a feedback loop between engineering and customers. The kinds of issues range from simple to technically complex when our product has bugs so we're looking for individuals that have some technical background. **Skills & Experience** - 2 years of full-time operating experience in a customer-facing role - A technical understanding of how the web works: you could confidently recite what happens when you go to a website and what occurs when a website loads.

The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s. Key Responsibilities • IT support of users • Hardware installation, movement and de-installation • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.) • System and application changes testing, scripts preparation in MS Windows 7, 8 & 10 and MS Office 2010, 2013 & 2016/365 environment • Small project management related with new hardware or software installation • Software, patches and updates installation using MS SCCM Basic Networking experience.

Calle Caleruega 102-104. Planta 7 Madrid 28033 Scope of Work  We need a resource who will work with Jazz SME to Perform following activities in Jazz Madrid Office. o Provide any technical help to remove the old physical phones from the site ( We will arrange a remote Point of contact who can guide the resource over phone). o Help in arranging the MSteams physical phones, Setup of the phones and testing. –Remote team will be on call with resource. Date: 23-Nov-2021 10:00 AM to 11:30 AM local time 24-Nov-2021 10:00 AM to 11:30 AM local time

Intervention Date: 23.11.2021 9:30 AM LT Intervention Address: Muir of Ord, Ross-shire, IV6 7UJ Muir of Ord United Kingdom IV6 7UJ Scope of work: Install AudioCodes device, power up, assign IP addresses, and connect to network. Your technician should carry with him the following accessories: Windows laptop (with charger) with internet connection, DB9 COM port (or USB to DB9 com port adapter) and TeamViewer version 10 or 11 installed (verison to be specified by Neeco coordinator before the dispatch) Cell phone (with charger) Rollover console cable for direct connection to router and UTP cable Extra cables (straight + crossover) and a screw driver The technician should be either CCNA leveled or with similar work experiences and must be English speaking, as he will be guided by our remote supporting engineer.

Oggenhauser Hauptstraße 151 City: Heidenheim an der Brenz State: Country: Germany Zip: 8952 Dispatch Description: Technician will need to bring helmet, steel toe boots and vest. Please also have a working laptop and console cable. We will install and configure a Fortinet FortiGate 100F + SFP and connect it to a vendor circuit. We will need to test the circuit as well.

The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s. Key Responsibilities • IT support of users • Hardware installation, movement and de-installation • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.) • System and application changes testing, scripts preparation in MS Windows 7, 8 & 10 and MS Office 2010, 2013 & 2016/365 environment • Small project management related with new hardware or software installation • Software, patches and updates installation using MS SCCM Basic Networking experience.

Como player global de outsourcing, a Intelcia tem vindo a combinar talento, tecnologia e processos há 20 anos para oferecer um serviço e competências à medida dos padrões internacionais aos seus clientes em todo o mundo. Procuramos Técnico de Informática Help Desk (Entrada Imediata) para empresa nossa Cliente na área dos Seguros. Perfil: Minino 12º Ano de escolaridade; Inglês - Nível C Experiência profissional mínima de 1 ano como técnico de TI; Conhecimentos de sistemas operativos (ex.: MacOS, Windows, Office, etc..); Conhecimentos sobre redes, cablagem e Wifi; Excelentes capacidades de diagnóstico e solução de problemas; Forte foco no cliente e excelentes capacidades de comunicação; Oferta: Contrato de Trabalho Remuneração base + subsídio de alimentação + Prémio de Desempenho + subsídio férias + subsídio natal Seguro de Saúde - após 6 meses de contrato de trabalho Integração em equipa jovem e dinâmica; Horário: 9h às 18h de 2ª a 6ª feira; Local: Lisboa Na Intelcia, o teu sucesso é a nossa paixão! #Intelcia #ProudtobeIN #WeDreamWeDoWeCare #BeGreatTogether

HAPPINESS OFFICER / CUSTOMER SUPPORT We're looking for a Bilingual Customer Support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure. You'll also translate our product into a language you are capable of. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations. So if you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience! Kindly fill out our form to continue with the recruitment process: https://forms.gle/vi3KSHDQSmeWbdP26 Keep safe!

JOB DESCRIPTION The Customer Support Team Lead in ARL is responsible for overseeing the daily operations of the Customer support team as well as participating as an active member of the team. Generating the tickets of service requests, assigning them to the respective department and communicate the same to internal and external stake holders. This position is an advocate in the overall culture, vision and values of Access Research Labs. Key Roles and Responsibilities: ● To ensure provision of quality customer service in the Company ● Put in place processes and procedures for the Support team to develop trusted customer relationships through professional, reliable and authentic interactions including achieving the company wide objectives ● Assist the team to develop a thorough understanding of each client's individual needs to head off potential issues before they become problems ● On a daily basis you will be interacting over phone and emails with managers, CEOs, customer support executives or field service engineers ● Leads the customer support team on day-to-day business, coaching individuals to achieve their full potential and supporting a culture of continual improvement ● Provide effective management of all escalated issues and continuous improvement of business processes ● Delegate different customer service duties to team members to ensure a faster and smoother flow of operations ● Communicate agreed performance standards and targets ● Measure individual performance against standards and targets ● Design action plans to close any performance gaps ● Provide monthly recommendations and demonstrate improvement in performance on a statistical basis ● Implement performance investigations and disciplinary steps where necessary ● Develop creative coaching methodology ● Implementing coaching plans ● Ensure all coaching documentation is updated and centrally accessible ● Ensure that all relevant information of all staff members is fully updated on centralized folders ● Ensure policies, procedures and processes are completely understood by all CSRs ● Ensure conformity to the policies, procedures and processes ● Develop motivation plans for the team and contribute to the wider company plans to improve staff well-being ● Working on various reports such as agent performance, top queries, CSAT, Quality score. Knowledge, Skills and Abilities required: ● Proven people management and leadership skills ● Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills. ● Mentoring/coaching skills/experience/Leadership skills/ Excellent interpersonal skills ● Problem solving and decision-making skills ● Previous experience in managing customer focused teams ● Proven experience in managing a service and support focused team culture ● Flexible to work in rotational shifts ● Available during holidays to manage crisis like situation. Work Experience: At least 4 years working experience in a customer service environment of which 1 year must have been in management or supervisory role Education Qualification: Minimum Bachelor s degree from any stream Job Role: Customer Support-Team Lead Job Location: Mangalore Salary: Not Disclosed by Recruiter Industry: IT Services & Consulting Functional Area: Customer Success, Service & Operations Employment Type: Full Time, Permanent

Job Title: E-Commerce Architect Location: Milpitas, CA (100% Remote for now) Duration: Full Time Salesforce Commerce Cloud (SFCC), Magento, Oracle WebCenter Sites (OWCS), Shopify, BigCommerce • 5+ years of experience as a Technical Architect. • 10+ years of experience in developing e-commerce solutions and applications. • 6+ years of experience in any commercial e-commerce tool like SFCC, Magento, Shopify, BigCommerce, etc. • Architect certification in any e-commerce tool is desirable. • Good knowledge of UI technologies and omnichannel e-commerce platforms. • Prior experience in Java, microservices, REST/SOAP API, CSS, HTML, JavaScript, and JSON. • Strong knowledge of e-commerce functionalities like product and catalog management, pricing, promotions, loyalty, inventory management, order fulfillment, warranties, return management, payments, supply chain, etc. • Sound knowledge of cloud infrastructure in a popular platform, like AWS, Azure, or GCP. • Hands-on knowledge of CI/CD implementation. Thanks Regards Srilakshmi Phone Number: 8074702041 E-mail: Srilakshmi.Poreddy@cloudjune.com

Добрый день, будущий коллега! В наш международный Контакт-центр компании Pin-Up Support нужен рекрутер, который станет частью нашей Dream Team. Необходимые навыки: - знания и опыт в копирайтинге; - выстроить свой рабочий день так, чтобы успевать совмещать разный функционал; - качества продажника, которые помогут заинтересовывать кандидатов работой в нашей компании. Будет плюсом: - опыт работы в gambling/betting; - опыт работы в рекрутинге от 1 года; - закрытие узкоспециализированных вакансий; - поиск кандидатов на вакансии в Украине и за рубежом (без английского); - опыт работы с возражениями; - опыт работы с JIRA/Confluence. Что мы предлагаем? - нормированный график работы ПН- ПТ с 9−10 до 18−19; - стабильная конкурентная оплата труда; - обучение и развитие за счет компании; - наставничество от HR- специалистов; - возможность карьерного роста как внутри HR-подразделения, так и в рамках всей компании; - оплачиваемый отпуск (24 календарных дня); - оплачиваемые больничные (10 рабочих дней); - страховку, после испытательного срока; - комфортный офис возле метро Контрактовая; - дружный и молодой коллектив; - комнаты отдыха и приема пищи; - корпоративную йогу за счет компании; - чай/кофе/круассаны и фрукты. Обязанности: - составлять описания вакансий и размещать их на job-сайтах; - скрининг и проведение телефонных интервью с кандидатами; - проводить собеседования с использованием различных методик и подходов; - работать с job-сайтами, соц. сетями и форумами; - создавать небольшие отчеты, которые помогут в стажировке новых сотрудников; - анализировать рынок труда; - использовать разные методики для отбора кандидатов и проведения собеседований; - поиск кандидатов на вакансии в Украине и за рубежом. Заходите в наш телеграм-канал, в котором мы делимся другими вакансиями: https://t.me/pinupsupport

We are looking on behalf of our client for an IT Help Desk Consultant 1st level German full-time remote. Company mission: Our client is a leading global supplier of Business Process Outsourcing for complex business processes and services in the areas of Mobility, Monitoring, Customer Experience, Business Services and Global Services. With expertise in areas such as Technical and IT, Customer Care, Production Support and other services, the technical support finds fast and efficient solutions in response to requests concerning technology and products – for customers as well as for their technical partners and associates. Responsibilities: Offers support (1st and 2nd level) for companies users and/ or companies business partners by providing assistance or information, in accordance with the procedures and work instructions; Identifies, analyzes, solves and documents the errors reported by the users; Assures correctness and durability for the offered solutions; Participates in the improvement of the quantitative parameters of the customer service: dropout rate, the percentage of taken and solved calls, etc.; Promotes the image of the company through attitude, knowledge, client orientation and availability towards client’s needs; Records the essential points of the call in the ticketing system according to STM Work Instructions; Offers support to colleagues in need and proves team spirit; Is trained and assumes the changes that have occurred in the procedures and services of the company; Asks for help from colleagues with more field experience (2nd level or product owners) in order to solve difficult calls; Is aware and complies with the provisions of the International Procedure System of Integrated Management manual (quality, environment, health and occupational security) regarding his/ her own activity; Reads understand and applies the procedures from the area of responsibility and other interdepartmental procedures, applicable within the company; Fulfils any other tasks related to area of responsibility, as requested by a direct superior. Benefits: Flexible benefits – On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences; The 13-th salary – Your contribution to the company is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; Meal tickets – A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 13 Ron; Flex-time possibility – We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss with your Team Leader; Home office – We want you to work however fits you best. We offer the standard possibility to work from home 50% of the time. This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information. During pandemic times we take added care of your health and you will be working from home 100% of the time (for special situations you can come to the office); Medical subscription – We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company; Relocation package – If you’re being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply); Referral bonuses – We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend. For certain positions we will honour you with an attractive bonus; Language courses – We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module; Professional development – Great opportunities to develop yourself within the company; Life events celebration – Your family is growing while working at our company? We congratulate your newborn with a 1000 Euro bonus; Celebrate together – We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas. Your children will enjoy this benefit too, as they will also receive 150 Ron; Unforeseen situations – In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis); A growing number of vacation days – Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in the company We start with 21 days; Sport benefits – Being active helps you in your personal and professional life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio; See also: flexible benefits; Internal communities – You are welcome to become an active member of our internal communities; Discounts to our partners – We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others; Training and certifications -We believe in a Life-Long L

We’re looking for French speakers who want to build a career in the Content Review field. This role’s objective is to analyze media content (audio, image, transcript) in order to create reports and extract relevant information, based on our client’s guidelines. Responsibilities: Review audio, image and transcript feed to check if it matches brief, including keywords Read articles and analyze the content Capture relevant/matching information based on context and create a report Rate sentiment and capture other key mandatory fields as per the brief document Factually summarize the article in a few sentences Adherence to predefined guidelines Capture required information from calls/ emails Ensure data is captured without any mistakes on the systems Liaise with customers from time to time, request further information or respond to their queries as per requirement Ability to adapt to a changing environment What we offer: Fantastic opportunity to work and develop your career in one of the leading international outsourcing companies in a unique and fast-paced working environment; Professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills); Access to a variety of benefits is available through a flexible package that can be customized depending on each employees’ needs

We are looking on behalf of our client for a Service Desk Analyst French&English full-time remote. Company mission: Our client is a leading global information technology, consulting and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help their clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, they have a dedicated workforce of overserving clients across six continents. Responsibilities Providing 1st line technical support, answering support queries via phone, email, Chat and Web Maintaining a high degree of customer service for all support queries and adhere to all service management principles Taking ownership of user problems and be proactive when dealing with user issues. Logging / verifying customer details Identifying the issue and categorizing/prioritize the incident Creating a ticket in a CRM tool like ServiceNow Referring KB for workaround/resolution and attempting resolution Ticket re-assignment to L2/L1.5 if ticket unresolved by L1 (wherever applicable) Ticket reassignment to Other Resolver groups if ticket unresolved by L1 (wherever applicable) Routing / Chasing of tickets with other Resolver groups Recording trend of calls and identifying outages proactively Callbacks for customer not reachable cases & customer request Identifying the trend of calls/tickets and highlighting it to L1.5 / Team Lead as applicable for outage confirmation Creating child tickets and tagging them with problem ticket Callback the user and confirm resolution (wherever applicable) Troubleshooting issues related to Outlook email / MS office suite / WebEx /Jabber / Cisco AnyConnect VPN, Chrome / Safari, IE, Firefox etc. as per scope document and SOW Handling issues using Remote tools. Makes recommendations for updates to the KB database Benefits: Opportunity to work in a young and dynamic environment Attractive benefits package Relocation package Lunch tickets Fitness deduction Transportation deducted Health insurance and dental scheme Opportunity to develop and learn constantly Access to internal training (job related and soft skills training)