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Negotiable
Full Time Remote
Philippines
2 months ago
The Client Success Manager assumes the role of a business analyst and a project manager, which involves designing features/modules and implementing Edusuite to partner schools both in K12 and Higher Education. ​Project Management and Implementation - Work with business stakeholders to understand project objectives and requirements. - Manage the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migration and data entry - Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc. - Manages communication and deployment for projects from start to end. - Develop and maintain standard project management deliverables such as project plan, product backlog, issues and action items log, meeting minutes etc. Business Analysis and Customer Support - Support the software development team in defining and testing features. - Manage after-sales customer support after deployment - Develop and deliver world-class support experience
Negotiable