Respond to inquiries and requests in a timely and professional manner.
Resolve customer requests, questions, and/or complaints via phone, fax or email.
Process audits, certificates, claims, changes, endorsements, and other insurance documents on a timely basis.
Request loss runs prior to renewal.
Run motor vehicle reports (MVRs).
Review policies for accuracy and delivery to the client.
Review and update policyholders and database information.
Handle billing and past-due premium inquiries.
Provide online carrier communications, including rating.
Process incoming mail.
Assist the Account Manager with any request pertaining to customer service or the writing of new business.
Handle the best interests of client and company.