Taoti Creative is Hiring a Sr. UX Strategist/Designer!
UX · Washington, District of Columbia · Hybrid or Remote
Do you dream in design systems? And do you love leading collaborative workshops, articulating meaningful insights, and structuring content and architecture to help users succeed? Then this job is for you! We are looking for an experienced and hands-on UX strategist who’s not afraid to get knee-deep in the process and knows how to get results.
Our ideal candidate... You’re an empathetic storyteller and life-long learner, who is passionate about resolving user pain points through design. You are a “big-picture” thinker who can facilitate large-scale workshops and translate complicated business requirements into journey maps, blueprints, sitemaps, wireframes, and prototypes. You are a strong communicator who can write and speak strategically about design processes, ideas, and solutions to teams and clients. You are passionate about the importance of user-centered design and design thinking.
Our client base is very diverse, UX engagements include National Park Service, DC Lottery, U.S. Figure Skating, Howard County Library System, World Bank, USAID, etc., to name a very few. Not to brag, we were voted best UX in Washington DC by Expertise.
The Day to Day
While it will vary from week to week, most of your time will be supporting important client projects. Things like:
Leading user research and discovery (user interviews, surveys, heatmaps, heuristics analysis, competitor analysis, content audits, analytics audits using Google Analytics, discovery findings presentations)
Facilitating, designing, and leading UX workshops and presentations with senior-level, C-Suite clients using visual storytelling and design thinking methodologies
Translating user research into UX artifacts: sitemaps, user flows, user journey maps, service blueprints, wireframes, and prototypes
Leading, writing, and presenting usability tests, user scripts, tasks, and reports to clients
Maintain and update our design systems in Adobe XD
Leading UX quality assurance testing to ensure UX strategy is maintained throughout the lifecycle of a project
Collaborating and mentoring other UX designers, visual designers, developers, accessibility analysts, marketers, and project managers to build the best product we can for our users and clients
The rest of the time is best described as "everything else." This could be supporting biz dev efforts as a subject matter expert or other critical activities.
What We’re Looking For
We want a tactical type of UX strategist—someone not afraid to roll up their sleeves and do the work. Some key points that we're hoping you have:
An amazing and prolific portfolio that demonstrates the use of creative and novel solutions to solve complex problems
5+ years of experience working as a full-time UX professional
5+ years of experience working on UX design for websites or native apps (iOS and Android).
5+ years of experience facilitating and designing UX workshops and presentations with clients or in a consulting role. (This is a very client-facing role, if you don’t like communicating with stakeholders, it might not be for you)
Ability to work in a fast-past agency environment leading multiple client projects at one time
Experience creating and launching native apps and taking a product from concept to production
Excellent written, verbal and analytical skills, including the ability to write and present design concepts and findings clearly and persuasively to colleagues, partners, stakeholders, and especially to senior executives
Adept at gathering requirements and understanding the design needs of a public sector client interfacing with a global public
Adept at synthesizing quantitative and qualitative research data into insights, recommendations and strategies which help achieve client goals
Growth-mindset, open to receiving feedback and constructive criticism to improve
Experience working with Adobe XD, Optimal Workshop, Slickplan, Microsoft Office, PowerPoint, Slack, User Interviews preferred
The best part of this role is the ability to help manifest your own destiny. Our UX team has a hand in almost every project. If you’re the type of person who gets the job done, and gets it done well, you’ll thrive here. We value SMEs as much as we do managers, so you can develop down either track and not hit a ceiling.
What’s the corporate culture like?
Taoti is a pretty casual shop. You can generally wear whatever you want. Lots of telework flexibility. You’ll have access to anyone/everyone in the company, including the CEO. Not only is it okay to question decisions and policy, but it’s part of your job to do so when you see a better way. The team is fun and social. We do a lot in and outside of the office together—from boat trips to happy hours to yoga. There are all sorts of perks and benefits, but culture isn’t about perks and benefits—it’s about a way of thinking. And our way of thinking goes back to the mission: to move the needle. We’re all about doing great work that gets results for our clients. And everything else that we do here, be it fun or work, in some way drives towards that objective. (As one employee puts it, “We’re fun, but focused.” That sums it up pretty well. There are some pictures of the office on the website and our Instagram account: https://www.instagram.com/taoticreative/?hl=en. Always feel free to drop in and see for yourself.
What about benefits?
5+ weeks of PTO (including 11 holidays). This number goes up automatically with each year of tenure.
100% company-paid medical, dental, and vision insurance. (50% for qualifying dependents.) And we have good insurance.
Paid family leave for men and women (including PTO plus short and long-term disability options.)
3% retirement plan matching (plus access to a financial advisor).
Home buyer help (including a $1200 closing credit)
Mobile phone reimbursement
You can opt for a company-supplied PC or Mac laptop. Or if you want to use your own, we’ll reimburse you for it.
Charitable contribution matching
Tax-free metro benefits
A sincere respect for work/life balance
Money and time off allocated for professional development (also increases with tenure)
A diverse team hailing from over 15 countries last time we checked
A very hip/cool/funky/quirky office space on Barracks Row, in the heart of Capitol Hill. Just 2 blocks from the metro!
Fun perks like company boat outings (boat is walking distance from the office), chill work environment, etc.
Annual global retreat (where we bring the whole team together for fun, games, and teamwork)
Our Commitment to Diversity and Inclusion
Great ideas happen when diverse perspectives come together. Those perspectives are Taoti’s secret sauce. So, building a diverse team and culture where everyone has a voice and is included in the process is not just the right thing to do. It’s good for business. We’d love your own perspective to add to our mix! We're eager for new, diverse voices to join the team and sincerely hope people from every walk of life will apply!
A bit more about Taoti…
Established in 1996, Taoti Creative is a boutique, full-service creative agency located on Capitol Hill in Washington, DC. We are privately owned and have no corporate overloads (nothing personal, WPP.) We do stuff like web development, social media management, branding, experiential marketing, video, AR/VR, etc. Our mission is to ‘move the needle’ for our clients. We leverage technology, creativity, and innovation to generate meaningful and measurable results for our clients—that’s what drives us. Speaking of clients, they’re about 60% non-profits, 20% commercial, and 20% federal government. Some of our customers include World Bank, USAID, DC Water, Discovery Education, American Chemical Society, Jane Goodall Foundation, and dozens of ‘National Association of _________,’ etc. Our full-time team of about 50 employees is about 65% in-house and 35% remote. We hail from over 15 countries. And for the last four years in a row, we’ve made the Inc5000 list of fastest-growing companies in the United States. There’s of course plenty of additional information on our website. If you’ve not done so already, be sure to check out our culture video: https://vimeo.com/289302105. Or if you’re feeling virtual, here’s guided tour of the office in 360 video! https://www.youtube.com/watch?v=x7KkzdmSGTM (Warning: not suitable for printers.)
If you’re qualified and interested, please apply on our website (www.taoti.com/careers.) Please note that these job ads often get placed onto other websites with their own application systems (we’re looking at you Jooble!) and some sites (looking at you Indeed!) have made up random salary ranges. We aren't able to respond to applications that don’t come through our own website (Because we use software to manage our hiring process, and without it, it would be the wild west here. So please be sure you’re applying on our website.)