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$20 - $25 Per Hour
Raymond, OH, United States
13 days ago
Job Description • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects. • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives • Backing up and restoring user data, settings and associated systems administration activities • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts • Assist on Incident and Problem management activities • Be available for On-call support on need basis & as business demands • Adhere to ticket response and resolution SLA’s as agreed upon with the customer • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds • Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc) • Strong Microsoft Operating System installation and troubleshooting skills Experience-based Windows support o Configuration/imaging o Installation environment o General Windows OS troubleshooting Hardware support and troubleshooting o Troubleshooting hardware issues o Replacing desktop/laptop hardware o Installation of peripheral devices
$20 - $25 Per Hour