TATA CONSULTANCY SERVICES.
Customer Support Representative(US citizens or Green card holders only).
Our client, Tata Consultancy Services is seeking customer support experts for six(6) locations within the United States. Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India. As of February 2021, TCS is the largest IT services company in the world by market capitalization.
St Petersburg FL
Little Rock AR
Cedar Rapids IO
NOTE: Candidates must be in a 20mi radius of the above mentioned locations.
Minimum of High School diploma, GED or equivalent.
Minimum 1 year of experience with call center or customer service experience/training and should be currently employed in a call center role.
Fundamental computer knowledge and maneuverability within window applications.
Basic understanding of Microsoft office suite, specifically Word and Excel.
General understanding of life and health insurance, annuity, and investment products is a plus.
Provides information on customer service issues related to life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
Communicates with customers regarding service requests or problems.
Documents, evaluates and resolves customer’s inquiries.
Works with other departments to complete customer requests and minimize escalations.
Represents our customer with professional pride to internal and external customers.
Consistently meets/exceeds set quality and productivity metrics.
Functions within a team based environment, and actively participates in achieving team goals.
BEHAVIORAL AND LEADERSHIP COMPETENCIES:
Ability to maintain the confidentiality of customer and company information.
Ability to work independently and seek additional opportunities when able.
Good verbal and written communication skills.
Us citizen or Green Card holders is a must.
PERKS AND BENEFITS:
Medical and insurance benefits
Exciting Incentive Plans
401 k plan
10 days paid holidays
Cooperative work culture and numerous challenging projects with new opportunities for career growth.
Working in a team of highly trained professionals in the IT industry.
Employment Type: On-site, Full-time( NO REMOTE AND CONTRACTS WORK)
TCS is one of the world's leading information technology companies. Through its Global Network Delivery Model™, Innovation Network, and Solution Accelerators, TCS focuses on helping global organizations address their business challenges effectively. A part of the TATA Group, India's largest industrial conglomerate, TCS has over 200,000 of the world's best trained IT consultants in 50 countries. In North America TCS have 18,000 employees. Come be a part of one of the globe's biggest IT organisations.
Note: the average annual salary of customer support rep position in the US is around $30k-$35k.