Vidyalai is an Ed-Tech startup which provides personalised learning solutions and educational products to students across the globe. We cater primarily to the secondary and higher education sector, which includes middle school, high school and college students. At Vidyalai, we have an extremely flat and entrepreneurial culture. We are one of the fastest growing startups in the country, with a global customer base consisting of users from more than 20 countries.
As the public face of the company, the Relationship Manager will be responsible for pitching our product to prospective students/parents, understanding their pain points, devise solutions for them and convert them into happy and satisfied customers, which requires a combination of empathy and tact. Once converted, you would be acting as a relationship manager for them, making sure that they have a good experience on the platform. We have users from all over the world, and you would be working with people from different cultures. The associate will have to develop a deep understanding of the sales process excelling at converting leads and building relationships. The ideal candidate will be a quick learner with strong negotiating skills, and the ability to showcase our offerings in a compelling way.
Responsibilities
1- Represent our company’s product, starting with a deep and comprehensive understanding and following with consumer and market research to identify how our solutions meet needs
2 - Pitch the product to prospective customers through phone and drive conversions
3 - Build relationships with existing customers to ensure exceptional service
4 - Planning and organizing daily work schedule to manage existing customers and convert new leads
5 - The job is completely in-office and involves no travel.
Skills and Qualifications
1 - Excellent communication skills in English
2 - Strong interpersonal, problem-solving, presentation, and organizational skills
3 - Ability to build and maintain relationships
4 - Ability to balance persuasion with professionalism
5 - Leadership and involvement in college clubs, events, co-curricular activities will be a strong added bonus.
