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$25 - $35 Per Hour
Part Time
United States
8 months ago
We are completely remote. You choose your favorite spot to work and help customers every day. It's all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you'll never feel isolated or alone. We're interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career. Full Job Description: We are looking for a virtual assistant who will be actively helping our customers with their business, as well as providing them support through our support software We are looking for someone who is fluent in English and has 1-3 years of customer service experience. Requirements: Customer Service Communication skills (fluent in English) Digital project management experience Knowledge of Intercom, or willingness to learn to use it efficiently Exemplary organization skills Excellent follow-through and implementation skills Self-starter, autonomous and has a team player attitude Desire to genuinely help our customers succeed Provide quality customer service to customers and potential new customers Ability to have onboarding Zoom calls with customers Ability to create, manage, and update documentation of the platform Ability to record quick Loom videos for Clients Duties: Responsible for keeping the ticket and support email response time in under 24 hours Teaching customers how to use the platform Manage customer satisfaction Create bug reports, and communicate fixes and updates to the customers Keep track of feedback requests Ongoing status meetings with the Customer support team When required, collaborate with the development and product teams to ensure high quality of customer experience Working as a virtual assistant with assigned customers.
$25 - $35 Per Hour