Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 700 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.
Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.
“Have we ever done research on XYZ?” is one of the most common questions Researchers and their partners ask at Dropbox. In this role, you’ll be responsible for driving a culture and a practice that enables Dropboxers to build on what we already know in a scalable, impactful way and drive customer-centricity into our practices.
You’ll be helping us get the most out of the Research our team conducts by building and leading our Research and Insights team’s knowledge management practice by launching our Research library and promoting and enabling the discovery and adoption of Research Insights across the company.
Design, develop, implement and manage a knowledge management practice and process for Research and Insights
Improve the quality of new research and trust in Research and Insights by enabling Researchers to build off of past research. You’ll do this by:
Driving tooling including updating the existing Research repository, building a new Research and Insights Library and driving adoption amongst Researchers
Promoting good data practices for Researchers by advancing archiving, governance, and data hygiene
Advance the visibility, discoverability and adoption of insights by:
Developing processes, tooling, services and training to promote data triangulation, secondary research, insights exploration, and operationalizing information requests for different audiences including Researchers and cross functional partners
Cultivating a shared understanding of research outputs and deliverables and enabling the uptake of Research insights
Partner with Researchers and Research leadership to define how insights are recorded, managed, curated, discovered, visualized and used
Manage access to external resources such as industry reports and electronic journals
Manage and socialize secondary resources, manage access to external resources
Develop success metrics, track, communicate and drive improvements to the knowledge management practice
Partner with other Insights Functions (Customer Experience, Data Science, Competitive Intelligence, Marketing) and Business Partners (ITS, Privacy & Legal) to drive engagement, awareness and adoption of tools and processes
Partner with other Knowledge Management teams at Dropbox to promote consistency and represent Research and Insights
Partner with other Research Operations Program Managers to optimize processes, frameworks and the operations ecosystem
Develop and implement a strategy for “insights on insights” by independently researching, reporting and driving recommendations based on past research
5 years in a knowledge or information management role, or 5 years in a research role with library, information management or information technology role. Demonstrated success with building and managing Research libraries, organizing complex and diverse research outputs
Ability to implement new tools, work with external vendors, build RFPs or internal software build plans. Demonstrated success designing, implementing and track the impact of net new programs with significant software components
Excellent project management skills and the ability to set achievable, measurable goals with impactful outcomes
Ability to prioritize across multiple projects and priorities, making sure inter-dependencies are understood and planned for effectively
Ability to gain compliance and buy-in for new and existing processes by building trust with Partners
Ability to foster a community of practice around insights and a culture of sharing
Demonstrable success working autonomously in an environment of ambiguity with diverse Partners
Passion for Research and Researchers and advocate for customers, both external and internal
Nice to have
Background in Library Sciences, either through formal education or professional experience
Experience with managing Research communications and developing communications strategies to promote insights adoption at a company level
For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) range for the role is $131,200 - $154,400 - $177,600.
This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles) range for this position, and is subject to change. To determine a Dropboxer’s starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may be considered a promotional opportunity.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
Competitive medical, dental and vision coverage
(US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
Flexible Time Off/Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more
Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support
Mental Health and Wellness benefits
Free Dropbox space for your friends and family
Additional benefits details are available upon request.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).