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$22,700 - $27,000 Per Year
Full Time
Remote
Portugal
2 months ago
About our Client: Are you a great planner, and always rely on the analytic thinking? Would you like to join the team of a biggest Mobile Network providers in Europe? Then this opportunity might be perfect for you! The success of the company depends on having a diverse culture, and the company takes pride in being an equal opportunity employer. This role is implying working within a dynamic multilingual environment where everyone's opinions are valued and heard. The Offer: • Analyse workflow to enhance the performance of resource management across customer support departments; • Monitoring customer service related KPIs, improving operations based on deviation assessments; • Independent creation of final reports by identifying unusual data and variations within the scope of responsibility; • Real-time call and case frequency surveillance and autonomously initiated action. • Presenting information to internal partners; Requirements: • Fluent communication skills in English (any other language would be a plus); • Relative experience within the telecommunications industry (operations planning, analytics, and reporting); • Knowledge & practical understanding of the Customer Service workflow; • Strong organizational skills, flexibility and proactiveness; • Result oriented approach, analytical mindset; • Ability to handle and keep control of several processes at the time; • Familiarity with Microsoft Office Applications; • Preferably a technical study background or a similar university-level degree. Benefits: • Base salary with various monthly and annual bonuses • Meal allowance • Flexibility allowance • Health insurance • Permanent contract with probation period The Process: 1. Submit your application and dont forget to send an updated CV; 2. Get a call by our Recruitment Specialist; 3. Start your interview process; 4. Get selected; 5. Start your journey!
$22,700 - $27,000 Per Year