We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Location
This is a remote-working position, open to any applicants from Any region. For clarity,
Benefits
Our annual family leave and wellness benefits include 16 weeks of fully paid leave for birth, adoption and foster placement, 100% paid health and dental premiums for employees and dependents, unlimited paid time off, unlimited sick days, all holidays observed by the NYSE and in-office COVID-19 testing twice per week. We offer competitive compensation, superior health benefits, RRSP matching, employee referral bonuses, 401k plan, vacation, remote office, etc.
Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and radicalised people, people from gender and sexually diverse communities. We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation We would like to thank all applicants for their interest in our company, however, only those candidates selected for an interview will be contacted by our Recruitment team.
